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January 28, 2015
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Debit Card Frequently Asked Questions

What is a Debit Card?

The Debit Card is a smart EMV secured card, which is ideal for customers who want who want to stay in control of their funds and also make quick, easy and safe transactions without carry cash. Because it is linked to the cardholders account, customers have 24 hours access to the funds in their bank account. Simply operate an individual Savings or Current account with any UBA branch to apply for a Debit Card. Debit Cardholders can use it to make purchases and pay bills anywhere MasterCard, Visa and Verve Debit Cards are accepted, including in stores and internet.

How do I get a Debit Card?

It's easy to get a Debit Card – simply operate an individual Savings or Current account with any UBA branch and apply for a Debit Card. Once you have completed and signed a Debit Card application form, a Debit Card will be issued within 3-5 business days. You can Download the Debit Card application form here.

How does my Debit Card work?

The Debit Card is linked to cardholder’s bank account therefore cardholder can only utilize funds available in their card account. Every transaction done with your Debit Card will reflect online real time in your bank account. Cardholders can monitor their transactions by simply viewing their account statement.

You can have additional funds on your Debit Card by simply paying or transferring more money into your card account at any UBA branch.

Do I need to activate my Debit Card?

Yes. You need to activate your card at the nearest UBA ATM by changing the default PIN. Without activating your card you would not be able use it for any transactions. Simply change your PIN on the nearest UBA ATM from the 4 digit number on your PIN Mailer to a number that you would remember easily. A ‘successful PIN Change’ message indicates that you have successfully activated your card.

Should I disclose my PIN to any one?

No. Your PIN should be confidential and should not be disclosed to a third Party

How can I get my monthly statement?

You need to subscribe to the e-statement service to receive your monthly statement by email. Alternatively you can walk into any of our branches and request for a print statement which would be delivered to you immediately.

How do I withdraw cash at an ATM with my Debit Card?

To withdraw cash at the ATM, insert your card into the machine and enter your PIN. Select the type of account the card is linked to make a withdrawal and enter the amount of cash you want to withdraw. Then take your cash, card, and receipt to keep track of your balance.

What should I do if my Debit Card is lost or stolen?

Report lost or stolen cards immediately to the nearest UBA branch or by calling UBA Customer Fulfilment Center (CFC) on 0700 225 5822 or +234 802560 6100. This number is also listed on the back of the card or in the card materials. UBA recommends making a note of this number and keeping it in a safe place in case both your card and the fulfillment letter are lost or stolen.

Where to use my card

Where can I use my Debit Card?

The Debit Card can be used on ATMs, POS machines and the internet. Our cards are accepted in places such as supermarkets, clubs, hotels, clothing stores, drug stores, and many more. There are some guidelines for special transactions that you should be aware of before you shop - refer to the next two questions for more information.

Are there any special types of transactions I should know about before I shop?

Some transactions are handled differently, so please keep these scenarios in mind.

Restaurants - Restaurants may verify you have enough money on your card for the dining bill. Make sure you have enough funds to cover any added tip.

Hotels - Hotels may put a "hold" on the amount of your estimated bill, making that amount unavailable for other purchases. When you check out, that hold may take a few days to be removed.

Auto Rentals - You may use your card for final payment of a rental car bill, but a credit card may be necessary to reserve a rental car.

Returning Purchases - Store return policies may vary. You may receive a credit to your card, a cash refund or even a store credit, depending on the particular store. A credit to your account may take up to one week to process before it's available for use.

Paying Bills – You can use your card to pay just about any one-time or recurring bill.

Making a purchase with my card

How do I make a purchase with my Debit Card?

Be aware of your card account balance before you before you transact with it, this can be done by simply performing a balance enquiry with your Debit Card on the ATM terminal.

How do I know the balance on my Debit Card?

You can check the card balance on any ATM terminal that accepts your card variance or by viewing your card account details online.

What should I do if my Debit Card is declined?

If a transaction is declined, the merchant will let you know. To help prevent this, keep track of your balance by viewing your card account details online or checking your balance at the nearest ATM terminal.

What if I change my mind and want to cancel a purchase?

If the merchant cancels a transaction at your request, it may take three to seven days for the authorization hold to be removed from your card.

What if I need to return an item that I purchased with my Debit Card?

Present your Debit Card at the time of a merchandise return. If the merchant’s return policy allows it, the merchant will credit the amount of the purchase back onto your card.

Remember to save your purchase receipts and your card even after the funds have been depleted, in case you have merchandise returns. When returning an item purchased online, have your card number available in order to process the return. The merchandise value will be credited back to your card within three to seven business days.

How long can I use my Debit Card?

You can make purchases using your Debit Card until the expiration date shown on the card, or until the value of the card has been depleted. Once your Debit Card expires, you can request from the nearest UBA branch for a new card which will also be linked to the cardholders card account.

How much does it cost to use my Debit Card?

View any of our Debit Cards to view the various fees:

Using your UBA Card abroad

Looking forward to your next holiday?
Of course you are, and it could be much more enjoyable if you take your UBA Debit and Prepaid Card. Worried about taking your cash around? Don’t worry, our Cards have you covered. Just relax and enjoy all the convenience and security of using your UBA Card to pay for goods and services, just like you do at home. In fact, MasterCard and Visa Debit cards are accepted at 30 million places worldwide and you can withdraw cash from any ATM where you see the MasterCard or Visa logo. And very soon, you will also be able to use your Verve Debit Cards at some select ATMs worldwide.

Take your Card along and let us know you’ll be using it
Don't forget to let us know if your travel plans take you outside Nigeria. That way we’ll be expecting to see foreign transactions on your Card, and you can relax, enjoy your holiday and, of course, continue to use your Cards for purchases and to withdraw money. If for any reason you are unable to use your Card, please contact us immediately by calling our Customer Fulfillment Centre: +234 1 280 8822

Pocket friendly
We take a responsible approach to Customers’ money, so we are open about the charges for using your UBADebit or Prepaid Card abroad.

Relish your Shopping
You can now buy all that your heart desires with your cards. If you are a customer of UBA Nigeria, you can spend up to $150,000 or equivalent in Naira on your Naira denominated Debit or Prepaid cards.

Cash fee
N240 will be charged for cash withdrawals from an overseas ATM. This fee also attracts the mandatory 5% VAT for the government.

Paying in Naira
When using a UBA Debit or Prepaid card abroad, watch out for a practice known as dynamic currency conversion where you are given the option of paying for goods and services in either Naira or the local currency. While this may seem like an appealing proposition as you'll know exactly how much you're spending, as a general rule, you should choose to pay in the local currency. This is because many restaurants and retailers may use an unfavourable rate of exchange to convert the price, which means you could end up paying over the odds.