What is U-Mobile
This is UBA mobile
banking platform. It enables you, the customer to virtually carry your bank on
your mobile device; you can initiate and complete all basic banking
transactions such as balance enquiry, transfers to other accounts in UBA Plc as
well as other banks, pay your utility bills and many other transaction types
How do I know if my mobile device can run U-Mobile.
U-Mobile can be installed on any Java enabled mobile device that
uses a SIM, such as mobile phones and tablets; examples of devices that can run
U-mobile are blackberry phones, nokia phones that support java, the version of
U-mobile that runs on IOS and Android devices is available directly from the
respective app stores by searching for “Umobile”.
How do I Enroll for U-Mobile?
Do I need to have
airtime on my device to run U-Mobile?
- Ensure that your phone is
- Text D UMOBILE to 20220 for all GSM networks
(MTN, GLO, ETISALAT, AIRTEL, STARCOMM)
- You will
receive an SMS with a link, click on the link to download U-Mobile to your
phone, you can also click on this link to download U-mobile.
- Install U-mobile on the mobile device and open it.
- Agree to the terms and conditions and move to the next screen.
- Depending on your preference as a customer, select one of the 3
options presented to you to register for U-mobile.
- If you select “register
account”, you are expected to go to the nearest UBA business office and
fill a form to receive a default PIN directly on your phone which enables you
to start transacting using U-Mobile.
- If you select either the “register
debit card” or “register prepaid
card” options and entered your details correctly, a default PIN is automatically
generated and sent directly to your mobile to enable you start transacting
- If “register debit card”
or “register prepaid card” options
are selected, you do not need to visit any UBA Business Office, these options
were designed for customers who have a debit or prepaid card issued by UBA plc
to enable you start and complete U-Mobile registration and activation anytime,
when you use U-Mobile, you always receive an SMS notifying you of the status of
transactions, the charges from your network service provider for this SMS will
apply, if the GPRS option is used, the charges from your network service
provider, if any also applies.
received my default PIN, how do I change it?
What services are available on U-Mobile?
“Security” from the U-Mobile Main
the submenu, select “PIN change” and
follow the prompt
old PIN i.e. the default PIN
a memorable word, this is a word of your own choice.
your new PIN and then re-confirm the new PIN
account to use (Preset to default)
account type (Saving or current).
the option button on the phone, choose “Select
line” and then click on “Proceed” to
consummate the process.
receives SMS notification confirming successful change of PIN
Can I buy Air time for other
people with U-Mobile?
- Funds transfer within UBA
- Funds transfer to other banks
- Mobile phone airtime Top up
(GLO,MTN,ZAIN, Etisalat and others)
- Bill payment (DSTV,HiTV and Others),
Postpaid (ZAIN,MTN and more)
- Request for cheque book
- Request to stop payment/cheques
- Send money to any mobile phones and
collect cash at any UBA ATM(Cardless)
- Account balance and mini statements
- Other services available include PIN
change, Add secondary accounts, etc.
Yes, you can purchase airtime for anyone, even if you do not have
airtime on your SIM at the time of making the purchase.
What if I don’t have GPRS or Internet
on my device, can I still use U-Mobile?
Yes; U-mobile will prompt
you to use the SMS option once it detects a failure using GPRS or Internet option,
when you select “Yes”, it will use SMS to complete the transaction
I lose my phone, can some body else use it?
No; when you misplace your phone, the
application can not be used by another person so far your transaction PIN and
Memorable word are known only to you.
How secure is U-Mobile?
UMobile uses the 3DES data encryption which
is the most secure model of data transmission encryption on eCommerce platform.
Usage of phone is secured by Transaction PIN,
memorable word and the ESA code for third level authentication.
word is a word known only to you
is sent to the U-Mobile Server in an encrypted format.
the case of stolen phones, the wallet can be hotlisted.
register more than one account on U-mobile?
Yes. You can
register more than one account on Umobile if you have
more than one account with UBA, this is done by going to “Other Bank Services”à”Account Management”à “Add Account” on U-Mobile.
Account” described above. What happens next?
Account Name i.e. an alias of choice
Secondary Account Numbers
“Account Type” from the drop down menu (Current or Savings)
“Add” on completion of above to submit request
receives a notification for successful account addition.
for subsequent accounts of choice till complete
is advised by CSO to expect e-PIN via SMS within 48 hours.
who want to link additional accounts post enrollment on UMobile needs to
revisit the business office, complete another enrollment form and repeat above
Can I have U-Mobile on two phones?
Yes, however, this is only possible when each individual phone
line is registered against a specific account number or prepaid card, for
example, if you have a savings account and a current account with UBA, each one
of the accounts may have a different mobile phone number registered against
them in our database, you can have U-mobile on each phone synced with the
appropriate account no.
I bought air time with U-mobile
for a third party using the PIN option, though I received the pin and sent it
via SMS to the recipient, I deleted the SMS only to find out later the SMS
never got delivered to the recipient, how can I avoid this?
Note that you can do pinless topup where the
recipient’s phone account is credited automatically. or call UBACIC on
01-2808-822 for resolution.
time I try using any feature like balance enquiry and mini statement, the
response I get is that ‘you are not enabled to do any transaction, please visit
It means your account has not been activated; all you need to do is
to send an email to CIC@ubagroup.com
or call UBACIC on
01-2808-822 for resolution
I tried an MTN Pinless top-up to a third party via SMS, but
there was no response for about 8 hours. What could have caused this delay?
Certain transactions on U-Mobile have
third party dependency, this means the success or failure of various
transactions could be related to network malfunction or technical issues. If
you or the beneficiary do not receive value within a reasonable time frame,
please send an email to CIC@ubagroup.com
or call UBACIC on
01-2808-822 for resolution.
I tried downloading U-Mobile and got the message from another
bank’s mobile application. What do I do?
This means you have
two different bank’s mobile application powered by the same vendor on your
phone. In such situations, you will need to synchronize every time you want to
use your Umobile, this disables the other bank’s application for that period.
Alternatively, you may decide to use different phones for the different banking
I tried synchronizing my data, and got the message
depends on the response gateway (GPRS or SMS); If gprs, it could be that there
was no connection as at when the synchronization request was submitted; If SMS
was used, you need to confirm if there is airtime on your Phone.
Is U-Mobile Available on Apple IOS devices, Android Devices?
Yes; U-Mobile is available for
Apple IOS Devices such as the iphone, ipad as well as Android based mobile
phones and tablets, the major requirement being that the devices must be java
enabled and capable of using SIM cards, U-mobile can be downloaded on these
devices by searching for Umobile
from the respective app stores (Apple App store for IOS and Google Play for
Is U-Mobile Available on Windows Mobile Phones?
No, at the moment, this version
is in development and will be available to all customers who use the windows
mobile phones for direct download from the windows market place.
find my question here. What do I do now?
You can visit the nearest UBA Business Office, send an email to CFC@ubagroup.com
or call CFC on 01-2808-822
for further enquiries