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Objective
To deliver excellent customer service to all contacts.
To be empathic and ensure that the customers needs are completely served; however, whenever.
Company Background
The Help Central (CIC) center was created as a result of the successful merger between Legacy STB, CTB and former UBA. The center was borne out of the fact that the new UBA recognizes the importance in serving the customer promptly, courteously and effectively in the competitive post consolidation banking environment
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