• What is E-Alert?

E-Alert is a service whereby customers are alerted or notified on any transaction on their account.

• Can I be alerted on any transaction that takes place in my account?

Yes

• Can I be alerted on large transaction only, say 50,000 and above?

Yes

• How do I subscribe for the alert?

Kindly visit any UBA Branch close to you.

• I was receiving alert before, but now I don’t receive it again

Kindly visit any UBA Branch close to you.

• Can I request for only credit alert?

Yes

• Can I request for only debit alert?

Yes

• Can I also be alerted for cheque deposit in my account?

Yes

• Can I be alerted for end of day balance?

Yes

• Can I also be alerted for return cheque in my account?

Yes

• Can I know the alert type you have for me to know which one to subscriber for?

Yes. Find below the alert type we have for you: Debit Transaction; Credit Transaction; Cheque Deposit; Cheque Issuance; Stop Cheque; Return Cheque; Loan Disbursement; Bank induced Transaction; End of day balance; Loan Due; Salary Update; Standing Instruction; Large Transactions; Maximum Balance; Minimum Balance

• Can I request for SMS alert only?

Yes

• Can I request for E-mail alert only?

Yes

• Can I request for alert if I am not resident in Nigeria?

Yes

• If I lose my phone and number how can I change my alert to a new phone number?

Visit any of the UBA branch to deactivate the old profile and reactive your alert on the new phone number.

• What if I have a new email address?

Yes, your old email can be changed to your new email. Visit the nearest branch for update of your alert profile.

• How do I register for Umobile?

Below are the steps to get Umobile: Ensure that your phone is GPRS/JAVA enable; Text ‘Umobile xxxxx’ to 30013 for MTN & ZAIN subscribers and 31013 for GLO subscribers, where xxxxx is any number of your choice; You will receive an SMS with a link, click on the link to download to your phone; Register Debit card; register name, 19 digit card number, expiry date & year and click register to continue; When card is successfully register, test the solution with Balance enquiry; Visit any UBA branch close to you for activation

• How do I know if my phone can have Umobile?

If the phone is a JAVA/GPRS phone, then Umobile can be installing on it

• How do I get GPRS settings on my Phone?

You can get the settings by calling your service provider or Send settings as a text message to 3888 for MTN subscriber and Activate as a text message to 444 for GLO subscriber.

• I have downloaded the application successfully, how do I activate my card on Umobile?

Kindly visit the nearest branch to you for activation

• Can I buy air time to some phone number with Umobile?

Yes

• Can I pay my DSTV with Umobile?

Yes

• What if I don’t have GPRS on my phone, can I still use Umobile?

Yes; you can use ‘SMS fail over’

• What is ‘SMS fail over’ on Umobile

SMS failover on Umobile is when your request is sent to you via SMS when there is GPRS problem.

• What if I loss my phone, can some body else use it?

No; when you misplace your phone, some else can not use it if you have not compromise your ATM password.

• How secure is Umobile?

Umobile has an Inbuilt 3DES Encryption and the Password is Encrypted.

• Can I register more than one card on Umobile?

Yes. You can register more than one card on Umobile if you have more than one card with UBA.

• Can I have Umobile on two phones?

You can only have Umobile one phone; you can not use it simultaneously on two phones.

• Any time I try using any feature other than balance enquiry and mini statement, the response I get is that ‘your subscription has not been verified’ and ‘security violation’

It means you have not be activated; all you need to do is to send an email to E-SolutionsServiceDeskSouth@ubagroup.com or UBADirect@ubagroup.com

• I can't find my question here. What do I do now?

You can visit any of the UBA branches nearest to you or send a mail to; cic@ubagroup.com, ubadirect@ubagroup.com or E-SolutionsServiceDeskSouth@ubagroup.com You can also contact CIC via phone: 01-2800000, 01-2800822, 01-2644754-59