“You saved my son’s life” – A customer’s heartfelt gratitude


Mr. Adigun, a U- Gold account holder walked into the Charlotte
branch of UBA Sierra Leone looking downcast. Quickly, a Customer Service Officer
(CSO) approached him to find out the problem.

He explained that he needed to transfer money urgently to his wife
in Nigeria to pay for his son’s medical bill. The challenge, his wife, the
recipient, does not have a bank account back home in Nigeria. The CSO quickly
thought of Africash, as the perfect solution to the customer’s challenge.
However, since the recipient did not have any bank account, the
CSO contacted the business manager at UBA’s Tinubu Business Office in Lagos,
Nigeria via UBA’s internal Office Chat System (OCS), briefing him about the
customer’s plight, requesting for his assistance.
The business manager readily agreed to help with the transfer only if the recipient submits the necessary
documentation for account opening. The beneficiary, who was already at the
Ikeja branch banking hall, willingly obliged.
So, as Madam Adigun’s account opening process
was being handled in Lagos, the Africash was being processed at the Charlotte
branch in Sierra Leone. And within 30 minutes of a reference code being
generated, Mr. Adigun   forwarded it to his wife, who was able to
withdraw the money immediately.
Mr. Adigun was so delighted with the service he received that he
was at a loss to express his gratitude. All he kept saying is “You saved my
son’s life”.



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