Our customers and people, our pride

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Blog post by Mr. Tony O. Elumelu (CON), Chairman UBA Board of Directors, on the bank’s annual CEO Awards  holding Saturday, March 14, 2015.  
 
Saturday, March 14, 2015 marks the 7th Annual
UBA CEO Awards, an opportunity to appreciate staff from the 19 African
countries where the United Bank for Africa (UBA) Plc is present, while
showcasing the achievements, culture and vibrancy of our business.
Tony O. Elumelu (CON), Chairman, UBA Board of Directors 
 
It is an event that
has become a flagship for UBA.
 
This year, the bank
decided that the focus of the event should be on customer service.
 
For me it is
essential that UBA commends branches and departments that have excelled in
delighting our customers and making them feel valued.
 
In business, one
must prioritise the needs of stakeholders and in the case of UBA; good customer
service is absolutely paramount. It is a representation of our values, and a
reflection of me as Chairman.
 
The UBA CEO awards,
for me, symbolises Africapitalism in action.
 
By virtue of our
bank’s existence, we have democratised access to financial services by enabling
some remote parts of Nigeria and Africa to gain banking access where there was
previously none.
 
This access to
financial services empowers entrepreneurs and facilitates trade, so that
citizens previously disconnected can now invest and trade across Africa, and
can transact freely from Africa across the world and vice versa.
 
To our customers,
friends and staff from across Africa, we say thank you, for you are the bedrock
of our organisation.
 

 

I specially thank
UBA staff at Guinea, Liberia and Sierra Leone for their commitment to duty
despite the outbreak of Ebola in the region. 
 
Throughout the heightened period
of outbreak to date, they have continued to keep branches open and serve
customers, thereby helping to keep the economies of these African countries
going. Such dedication is truly remarkable.

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