Investing in People: Amid Economic Recession, UBA Promotes 3,000 Staff

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  • 25% of staff
    at Africa’s leading financial institution rewarded
  •  CEO Kennedy
    Uzoka: “If we take care of our people, our people will take care of our
    customers.”
United
Bank for Africa (UBA), Africa’s Global Bank operating in 19 African countries,
has announced the promotion of 3,000 staff members, reinforcing its commitment
to human capital investment and career progression, at the current challenging
operating circumstances.  Promotions were
made across UBA’s global network.
In
a letter written on Monday, April 3 2017 to Group staff by CEO, Kennedy Uzoka.  “Since my recent appointment as GMD/CEO, one
of my priorities has been to address the needs of our people.  I strongly believe that if we take care of
our people, our people will take care of our customers – our ultimate
employers.”
“Investment
in our human capital is critical to our success.  It is a product of our ability to invest for
the long term and create an institution that is built to last.  It is the bedrock of our determination to be
Africa’s leading customer focused bank”.
In
addition to the Group-wide promotion, Mr Uzoka unveiled a new Workforce Model and
an extension of the existing Group car loan benefit, to 1000 previously
ineligible staff.  These policies are in direct
response to staff feedback from the Employee Engagement Survey, which the CEO
says has helped define current and future human capital investment.  The revised Workforce Model democratizes access
to leadership roles and opportunities at the bank. All staff – regardless of
track – can now aspire to leadership roles, if objective requirements are met.  Reforming the Leadership and Service Tracks
disparity, which had been a source of frustration for some staff, who had to
convert tracks to advance professionally, illustrates again UBA’s commitment to
creating an environment where talent and merit are rewarded.
Group
Chairman, Tony Elumelu, congratulated UBA’s executive management, as he noted the
current challenging business environment. He encouraged the industry to follow UBA’s
lead, in putting its workers first. “Promoting at this scale and creating
career opportunities for staff at a time like this is an indication of industry
leadership and worthy of emulation.  It
is no accident that this is occurring after the announcement of our strong 2016
results and as our shareholders receive dividends later this week.  We want all our key stakeholders to share our
success.”  The Chairman continued in praise
of the bank’s equitable policy, “I commend the bank for creating robust and meritocratic
career opportunities for all staff at a time when some in our industry are downsizing
or casualizing staff.  This is truly
remarkable.”
UBA
recently announced N385 billion earnings for 2016, an impressive 22% growth
over performance in 2015 and also grew profit before tax by 32% to N90.1
billion.

The strong performance also reflects
the imbedded culture of customer service, driven by high employee engagement and
satisfaction.

UBA’s
commitment to its broader pan-African network was reflected in a series of awards,
including five ‘Bank of The Year’ awards for Gabon, Congo-Brazzaville, Senegal,
Cameroon and Chad at the annual Bankers Award in London and the 2016 EMEA
Finance Banking Awards by leading financial publication EMEA Finance Magazine.
Mr.
Uzoka, ended his letter on an uplifting note, urging UBA employees – Lions and
Lionesses – to “continue to embody UBA core values daily – in our endless quest
for Excellent Service…Delivered!”  This
advice is timely as staff enter the final stages of preparation for the Group
Chairman’s Forum which commences on Wednesday April 7
th and features a series of
events, including the Group AGM and the highly-anticipated annual UBA CEO
Awards.  During the Forum, the Bank’s
senior executives will share and learn from best practices across UBA’s 18
African subsidiaries and our operations in New York, Paris, and London, reflect
on Group performance in the past year, and identify ways to enhance growth in
the short, medium and long terms.

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