Home Tags Customer-Feedback

Tag: Customer-Feedback

CONSUMER’S EXPERIENCE- THE KEY DIFFERENTIATOR

By Ola Babs-Olugbemi What makes a bank the customers’ preference in an industry where the products and services offered are essentially the same? Hayler and Nichols in their book,...

6 WAYS TO IMPROVE INTERNAL CUSTOMER SERVICE

Image credit: directsellingnews.com “If you are not serving the customer, your job is to be serving someone who is” - Jan Carlzon Most people think customer service is applicable...

BENEFITS OF EXCEPTIONAL CUSTOMER SERVICE

  So much has been said about the impact of quality customer service on organisational performance. Customer satisfaction is generally accepted as one of the main strategies...

CUSTOMER SERVICE HEALTH CHECK

  Customer service is a large area of concentration for executive management staff. Understanding the overall perception of a brand is vital to its success, therefore executives...

UBA treats 20 customers to an unforgettable holiday experience in Dubai

It was a Friday evening at the international wing of the Murtala Mohammed International Airport (MMIA) and 20 lucky customers of United Bank for Africa (UBA)...

See what UBA MasterCard “Priceless Holiday” winner did in Dubai

In September 2014, UBA in partnership with MasterCard, UBA launched a new and exciting promotion tagged “Priceless Holiday”    Among the exciting prizes on offer was a reward...

‘Honest People Bank with UBA’ Says Patience Akpan, a Delighted Customer

Patience Akpan, an Associate Professor of Science, Technology and Society (STS) at Arizona State University and a Columnist in Punch Newspaper, a foremost national newspaper in Nigeria,...

“You saved my son’s life” – A customer’s heartfelt gratitude

Mr. Adigun, a U- Gold account holder walked into the Charlotte branch of UBA Sierra Leone looking downcast. Quickly, a Customer Service Officer (CSO) approached him...

UBA security returns N90, 000 lost cash to customer

A UBA customer received a pleasant shock when the N90, 000 cash he misplaced in a branch of UBA was returned to him without a kobo...
- Advertisement -

MOST POPULAR

LATEST NEWS