Tag: Customer-Feedback
CONSUMER’S EXPERIENCE- THE KEY DIFFERENTIATOR
By Ola
Babs-Olugbemi
What makes a bank the customers’
preference in an industry where the products and services offered are
essentially the same?
Hayler and Nichols in their book,...
6 WAYS TO IMPROVE INTERNAL CUSTOMER SERVICE
Image credit: directsellingnews.com
“If you
are not serving the customer, your job is to be serving someone who is” - Jan Carlzon
Most
people think customer service is applicable...
BENEFITS OF EXCEPTIONAL CUSTOMER SERVICE
So much has been said about the impact of quality
customer service on organisational performance. Customer satisfaction is
generally accepted as one of the main strategies...
CUSTOMER SERVICE HEALTH CHECK
Customer service is a
large area of concentration for executive management staff. Understanding the
overall perception of a brand is vital to its success, therefore executives...
UBA treats 20 customers to an unforgettable holiday experience in Dubai
It was a Friday evening at the
international wing of the Murtala Mohammed International Airport (MMIA) and 20
lucky customers of United Bank for Africa (UBA)...
See what UBA MasterCard “Priceless Holiday” winner did in Dubai
In September 2014,
UBA in partnership with MasterCard, UBA launched a new and exciting promotion
tagged “Priceless Holiday”
Among the exciting
prizes on offer was a reward...
‘Honest People Bank with UBA’ Says Patience Akpan, a Delighted Customer
Patience Akpan,
an Associate Professor of Science, Technology and Society (STS) at Arizona
State University and a Columnist in Punch Newspaper, a foremost national
newspaper in Nigeria,...
“You saved my son’s life” – A customer’s heartfelt gratitude
Mr. Adigun, a U- Gold account holder walked into the Charlotte
branch of UBA Sierra Leone looking downcast. Quickly, a Customer Service Officer
(CSO) approached him...
UBA security returns N90, 000 lost cash to customer
A UBA customer received a pleasant
shock when the N90, 000 cash he misplaced in a branch of UBA was returned to him
without a kobo...
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