Business Focus
Our business strategy is built on being the bank of choice for businesses across the African continent.
Our Business Focus
We focus on supporting people and businesses to succeed across Africa, Europe, and North America. Through our diverse range of financial products and services, we help people fulfil their goals and enable businesses to prosper.
Our Approach to Business
For us, serving customers is not just about profit, we strive to be with you every step of the way in your journey. Our overall strategic goal in our approach to business is defined by our strong desire to be the bank of choice for individuals and businesses across Africa and globally.
Wherever you are in life, we are a long-term financial partner you can count on; our products and services are designed specifically for you and your unique needs.
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We provide custom financial solutions and growth opportunities for businesses of all sizes. Leveraging on our deep-rooted global network and expertise across Africa, Europe, and North America, to facilitate inter–and-intra-African trade for businesses.
As a financial institution, integrity and protection are core values in all our business practices. All our customers’ transactions are highly confidential and conducted within strict regulatory guidelines to protect our customers and our reputation.
With our high-level Enterprise Risk Management System, we minimise exposure to financial loss in our lending activities. Our IT systems and processes are securely designed to ensure maximum protection and minimise losses from fraud and errors for all our customers.
Everywhere we operate, we ensure that our businesses and transactions are done in a sustainable way that protects the environment and keeps the planet viable for future generations.
Whether you’re an individual, small business or a large corporation, we aim to always give you the best possible customer experience and financial solutions.
About UBA
Our Business Focus
Our business strategy is built on being the bank of choice for businesses across the African continent. Using our extensive spread across the continent, we aim to facilitate inter–and-intra-African trade and also be the pivot for the inflow of investment capital. Through the maintenance of a quality balance sheet, we will support infrastructural development across the continent and be the lead bank in Africa’s renaissance.
Our Approach to Business
We have an overall strategic goal in our approach to business. This is underlined by our strong desire to always deliver exceptional customer service. Serving customers is not just about profit but also creating an enduring brand that will outlive generations. We realize that customer needs are constantly changing and that good customer service one day will not necessarily count as good customer service the next. So we are constantly monitoring and tracking how satisfied customers are with our services.
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Customers remain the cornerstone of our strategy to dominate the African banking space, compelling us to constantly seek innovative ways to deliver exceptional service to all our customers daily.
For us to deliver exceptional customer service consistently, we make a deliberate effort to understand our customers intimately, treat them fairly and with empathy, while keeping all dealings with customers highly confidential, and offering them the best advice to manage their personal or business financial matters.
We value our reputation as a financial institution, conducting our businesses within strict regulatory guidelines in a way that protects our reputation.
Customers remain the cornerstone of our strategy to dominate the African banking space, compelling us to constantly seek innovative ways to deliver exceptional service to all our customers daily.
For us to deliver exceptional customer service consistently, we make a deliberate effort to understand our customers intimately, treat them fairly and with empathy, while keeping all dealings with customers highly confidential, and offering them the best advice to manage their personal or business financial matters.
We value our reputation as a financial institution, conducting our businesses within strict regulatory guidelines in a way that protects our reputation
Integrity is a core value in all our financial transactions, ensuring that our word remains an irrevocable bond in all our transactions. We take seriously the fact that we must engage the community where we do our business and carry our financial transactions in a sustainable way that protects the environment, so that future generations meet a viable planet.
We do not take lightly the need for our customers to conduct their business in a secure environment, using secured processes. We have invested in IT systems and processes to ensure maximum protection for all customer transactions with high-level controls that minimize losses from fraud and errors
As a financial institution, we fully realize that we have to take risks; however, we are conscious of the need to manage the level of risks we have to take, without compromising the massive trust of our customers. In line with this, we have invested heavily in a high-level enterprise risk management system that minimizes the bank’s exposure to loss in its lending activities. The bank manages its finances closely, keeping a close eye on its capital to avoid any capital-eroding losses. We are constantly replenishing the bank’s capital to keep it at par with fast expanding business across Africa.
About UBA
