Job Profile

We are looking to hire a talented and experienced individual to deputize the leadership within our Customer Fulfilment Centre;
– The ideal candidate must have worked extensively in a customer service supervisory/managerial role for a minimum of 5 years preferably in a Bank
– The ideal candidate must be able to demonstrate knowledge of contact centre metrics and KPIs; Knowledgeable and fully abreast of with Call Centre Techniques, processes and procedures and ensure that best practice is entrenched within CFC
– Must be able to take decision and actions on the spur of the moment to promptly recover service and close all identified gaps along the complaint resolution value chain (Leadership capability)

Job objective(s)

– Supporting the Group Head, Customer Fulfilment Center (GH-CFC) on day-to-day operations in the CFC, and ensuring that standards of care and structures that contribute to the seamless running of CFC are properly maintained
– Ensuring that the Service Level Agreement levels in all reporting LOBs, as well as vendor solutions comply with the set standards and are effectively managed
– To ensure that effective reporting mechanisms and planning procedures are developed and adhered to
– To work with the GH-CFC and relevant stakeholders to disseminate business and organizational information clearly and concisely in the most appropriate manner
– Work closely with the GH, CFC and the heads of unit towards developing the teams and ensuring a seamless process flow
– Managing escalations to ensure that they do not degenerate and closing out proactively
– To ensure timely rendition of weekly/monthly reports & ensure that all assigned tasks and action items are to be submitted at advised periodic intervals
– Communicate proactively, openly & directly with the CFC Platform, all units across the Bank, and ROA, towards achieving desired outcomes
– To work effectively with the operations’ group, Business Offices and other Directorates to ensure that there is a smooth handshake between the frontline Team and back offices
– Knowledgeable and fully abreast of with call Center Techniques, processes and procedures and ensure that best practice is entrenched within CFC
– Demonstrate understanding of the Bank’s policies, processes, procedural guidelines, internal dynamics and regulatory provisions
– Able to take initiatives on the fly that will enhance the quality of service delivery, customer satisfaction and staff welfare
– Ability to evolve initiative and coordinate projects that will help ensure that CFC is able to function optimally
– Liaise effectively with requisite stakeholders to ensure that CFC, as well as the staff are safe and stable in discharging their duties to the customers
– Able to take decision and actions on the spur of the moment to promptly recover service and close all identified gaps along the complaint resolution value chain
– Constantly uphold the organizational culture and driving same across the platform
– Ensure discipline and orderliness is maintained at all times

Skills required

– Supervisory and Team leading skills
– Effective communication skills (verbal and written)
– Performance Management Knowledge
– Self-motivation and resilience
– Good knowledge of regulatory requirements
– An outgoing personality with a drive to work with young, restless, disruptive and enterprising minds
– The ability to build and sustain relationships with customers
– Ability to work under pressure, meet and surpass targets
– Computer proficient, with ability to understand, and analyse reports/dashboards, to distil business intelligence, and actionable insights
– Knowledge of Contact Centre Metrics and KPIs
– Emotional and Business Intelligence skills

Minimum Education Qualifications

– First degree in any field
– Masters would be an added advantage
– Certifications in any customer service related field also an advantage

Previous Work Experience Requirements

– Worked extensively in a customer service supervisory/managerial role for a minimum of 5 years
– A good knowledge of contemporary banking practices and financial/economic matters
– A sound understanding of the bank’s products, processes and procedures
– Leadership role for a minimum of 5 years
– Minimum of 5years Banking experience

Interested applicants should apply by sending your updated CVs with the role as subject matter to careers@ubagroup.com

OR

Apply here

Job Profile

We are looking to hire a talented and experienced individual with 2-3 years’ experience in digital sales.

Job objective(s)

– To establish and maintain positive customer relationships towards the growth revenue for the bank
– Approach customers with the aim of winning new business
– Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank
– Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue
– Follow up customers with dormant accounts, convince to resume dealings with the bank
– Implement marketing strategies / programs laid out by the bank to boost profit
– Listen to customer requirements and present appropriately to make a sale
– Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates
– Prepare documentation on the creation of risk assets to increase business office profitability
– Sell / Cross-sell and Upsell the banks products
– Market the brand
– Perform other related duties as assigned by the Business Manager

Skills required

– Ability to evaluate needs of customers, and determine what products or services would best serve those needs
– Excellent Communication skills – oral and written
– Must be Strong, Tenacious and Persuasive
– Strong Selling / Marketing skills
– Must be self-driven, and have a passion for Marketing
– Good Relationship management skills
– Confident and possess excellent Networking skills

Knowledge

– Good Knowledge of the products and services of the bank
– Basic knowledge of Finance, Accounting and Economics
– Business development and acquisition
– Banking Operations, Policies, and Procedures
– Excellent knowledge of Selling / Marketing
– Knowledge of current business trends and CBN Regulatory laws

Minimum Education Qualifications

– Minimum of a Bachelor’s degree

Previous Work Experience Requirements

– Minimum experience of 2-3 years in sales and marketing

Interested applicants should apply by sending your applications to careers@ubagroup.com with the role as subject matter

Job Profile

We are looking to hire a talented and experienced individual to drive customer experience as Head, Experience Design & Innovation. The ideal candidates must have
– Minimum of 7 years’ experience in Customer Experience function
– Digital savviness
– Experienced in Design Thinking
– Project management
– Lean Six Sigma qualification will be an added advantage

Job objective(s)

– Develop and deploy systematic actioning on customer experience insights by cross-functional representatives, to prevent recurrence of issues and to create new mutual value associated with key drivers of customer lifetime value
– Provide oversight into the various CX improvement initiatives and provide guidance and prioritization through the platform of the governance structure
– Provide oversight to ensure cross-functional teams work together and share responsibilities for improvement
– Monitor progress of the initiatives towards meeting business objectives and desired outcomes based on agreed preventive and corrective actions to be taken
– Provision of regular updates on Process Change
– Guide team in effective client issues resolution and handle any escalations
– Development and delivery of a comprehensive CX Improvement Programme, which could include customer service, infrastructure and process change

Skills required

– Talent to communicate – both verbal and written – with technical and non-technical audiences alike
– Outstanding customer and people relationship skills
– Good use of Microsoft Office Suite especially Excel and PowerPoint
– Result and action-oriented
– Action driven focused on making all Customer Team initiatives practical for the front-line and driving these to successful conclusions
– Innovative thinking

Knowledge

– Change management experience gained within a large / complex operational business environment
– Product Knowledge and Experience
– Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across all channels
– Ability to optimize or redesign process flows to meet project requirements

Minimum Education Qualifications

– Bachelor’s degree in any discipline

Previous Work Experience Requirements

– Minimum of seven (7) years’ work experience
– Insight orientated understanding of complex data trends and using these to inform CX improvement & innovation

Interested applicants should apply by sending your applications to careers@ubagroup.com with the role as subject matter

Job objective(s)

– Partner with business heads to conduct organization structure reviews
– Drive manpower planning and resourcing in line with the Bank’s strategic objectives
– Ensure recruitment and on-boarding are in line with the bank’s policies, global best practice and regulatory requirements
– Ensure optimal staffing in assigned regions
– Drive leave plan completion, compliance and monitoring
– Ensure effective career development, performance management, succession planning and seamless implementation of all
– Ensure timely resolution of disciplinary cases in line with the Bank’s policies
– Ensure consistency in the implementation of HR policies, processes and practice in assigned region
– Visit assigned business offices/departments to monitor staff and facilitate effective internal communication between management and staff
– Ensure effective resolution of conflict and employees complaints

Skills required

– Good Coaching and Counseling skills
– Rational, confident and mature approach to decision making
– Well-developed critical and analytical thinking
– Strong interpersonal skills including negotiation and expectations management
– Effective listening skills
– Project management skills
– Strong orientation towards customer support and responsiveness
– Ability to build teams and foster team spirit

Knowledge

– Knowledge of the Business
– Recruitment
– Strategic HR Management
– Good understanding of HR processes
– Good understanding of assigned business area

Minimum Education Qualifications

– First degree in any relevant social science degree
– HR certification {CIPD, SHRM, CIPM}
– Masters degree

Previous Work Experience Requirements

– 8 – 10 years’ work experience
– Cognate experience as a Human Resources Generalist

Interested applicants should apply by sending your updated CVs with the role as subject matter to careers@ubagroup.com

OR

Apply here

Job Profile

We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Profit Centre Managers. The ideal candidates must be based in either Abuja, Kabba, Anambra, Ebonyi, Enugu, Abia, Oyo and Ogun and must currently work in a commercial bank as marketers for personal banking with 2-5 years’ experience

Job objective(s)

– To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch
– Ensure significant increase in market share within own region
– Drive performance of the unit – liability generation and quality risk asset creation
– Risk asset appraisal, disbursement and monitoring
– Ensure effective relationship building and management with new and existing customers
– Optimally exploit new and existing opportunities in the market
– Drive the reactivation of all inactive/dormant accounts in the branch
– Plan and implement marketing strategies to boost profit
– Supervise and coordinate the activities of account officers
– Perform other related duties as assigned by the Business Manager

Skills required

– Ability to evaluate needs of customers and determine what products or services would best serve those needs
– Good interpersonal skills
– Excellent Communications skills (written and oral)
– Marketing and Selling skills
– Leadership and negotiation skills
– Good Relationship management skills
– Confident and must possess excellent networking skills

Knowledge

– Basic knowledge of Accounting, Finance and Economics
– Banking operations, policies and procedures
– Good knowledge of the Bank’s products and services
– Business development and acquisition
– Marketing, Selling and Cross Selling
– Knowledge of current business trends and CBN Regulatory laws

Minimum Education Qualifications

– First degree in any discipline

Previous Work Experience Requirements

– 2 – 5 years’ cognate experience, 3 of which must have been in a marketing arm of a branch

Interested applicants should apply by sending your updated CVs with the role as subject matter to careers@ubagroup.com

OR

Apply here

Job Profile

WWe are looking to hire talented and experienced individuals to drive Commercial Business as Profit Centre Managers.The ideal candidates must be based in either Abuja, Anambra, Oyo and Ogun and must currently work in a commercial bank as a commercial relationship manager with 5-10 years’ experience

Job objective(s)

– To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch
– Ensure significant increase in market share within own region
– Drive performance of the unit – liability generation and quality risk asset creation
– Risk asset appraisal, disbursement and monitoring
– Ensure effective relationship building and management with new and existing customers
– Optimally exploit new and existing opportunities in the market
– Drive the reactivation of all inactive/dormant accounts in the branch
– Plan and implement marketing strategies to boost profit
– Supervise and coordinate the activities of account officers
– Perform other related duties as assigned by the Business Manager

Skills required

– Ability to evaluate needs of customers and determine what products or services would best serve those needs
– Good interpersonal skills
– Excellent Communications skills (written and oral)
– Marketing and Selling skills
– Leadership and negotiation skills
– Good Relationship management skills
– Confident and must possess excellent networking skills

Knowledge

– Basic knowledge of Accounting, Finance and Economics
– Banking operations, policies and procedures
– Good knowledge of the Bank’s products and services
– Business development and acquisition
– Marketing, Selling and Cross Selling
– Knowledge of current business trends and CBN Regulatory laws

Minimum Education Qualifications

– First degree in any discipline

Previous Work Experience Requirements

– 5- 10 years’ cognate experience, 5 of which must have been in a marketing arm of a branch

Interested applicants should apply by sending your updated CVs with the role as subject matter to careers@ubagroup.com

OR

Apply here

Job Profile

We are looking to hire talented and experienced individuals with 2- 7 years Relationship Management experience in a commercial bank. The ideal candidates must reside in either Abuja, Oyo, Ogun, Enugu, Ebonyi, Abia and Rivers State and must currently work as Relationship Managers

Job objective(s)

– To establish and maintain positive customer relationships towards the growth revenue for the bank
– Approach customers with the aim of winning new business
– Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank
– Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue
– Follow up customers with dormant accounts, convince to resume dealings with the bank
– Implement marketing strategies / programs laid out by the bank to boost profit
– Listen to customer requirements and present appropriately to make a sale
– Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates
– Prepare documentation on the creation of risk assets to increase business office profitability
– Sell / Cross-sell and Upsell the banks products
– Market the brand
– Perform other related duties as assigned by the Business Manager

Skills required

– Ability to evaluate needs of customers, and determine what products or services would best serve those needs
– Excellent Communication skills – oral and written
– Must be Strong, Tenacious and Persuasive
– Strong Selling / Marketing skills
– Must be self-driven, and have a passion for Marketing
– Good Relationship management skills
– Confident and possess excellent Networking skills

Knowledge

– Good Knowledge of the products and services of the bank
– Basic knowledge of Finance, Accounting and Economics
– Business development and acquisition
– Banking Operations, Policies, and Procedures
– Excellent knowledge of Selling / Marketing
– Knowledge of current business trends and CBN Regulatory laws

Minimum Education Qualifications

– Minimum of a Bachelor’s degree

Previous Work Experience Requirements

– Minimum experience of 2-3 years in sales and marketing

Interested applicants should apply by sending your applications to careers@ubagroup.com with the role as subject matter

Job Profile

We are looking to hire a talented and experienced individual for Trading Market Risk, the ideal candidate must have 3-7 years’ experience in Market Risk function preferably in a Bank and with at least 2 years leading a team in same function

Job objective(s)

– Measurement, monitoring and controlling of the market risks to which the Group is exposed
– Implement consistent Market Risk Management policies and procedures across the Group
– Minimize Position and Trading Losses
– Achieve high levels of Customer Satisfaction
– Scanning financial markets for relevant data to positions held by the bank, both financial and regulatory
– Collection of internal data for the head office and subsidiaries through the Bank’s operating systems
– Data collection from various market intelligence reports that impact on the Bank’s positon
– Collection of bank data to identify the Bank’s market positions
– Collection of market data with reference to the various positions in order to be able to make comparisons
– Preparation of daily reports which show the position of the Bank, highlighting areas of concern and areas requiring improvement
– Monitoring of set limits for compliance for the bank
– Circulation of reports to concerned parties and escalation of issues where the need arises
– Preparation of revaluation report for both the Held for Trading and Available for Sale portfolio of the Bank
– Preparation of Value-at-Risk Reports for the bank
– Preparation of Sensitivity Analysis for Fixed Income and Foreign Exchange portfolios – bank
– Monitoring of deals consummated by Treasury
– Preparation of Derivatives Valuation Report for the bank
– Preparation of other trading Market Risk report
– Provide support in the preparation of GALCO Reports – bank
– Provide support in the preparation of Group Risk Management Report – bank
– Provide support in the preparation of Market Risk Snapshots for the Chairman – bank
– Provide support in the Preparation of Board Reports – bank

Skills required

– Above average database management abilities
– Highly numerate

Knowledge

– Basic accounting
– Understand banking operations
– Good grasp of balance sheet mapping

Minimum Education Qualifications

– Minimum of B.Sc. in Accounting, Economics, Computer Science or other Numerical related disciplines

Previous Work Experience Requirements

– 3 – 7 years in banking, accounting firm or computer logistics company

Interested applicants should apply by sending your applications to careers@ubagroup.com with the role as subject matter

Job Profile

We are looking to hire a talented and experienced individual for External Reporting and Credit Bureau function, the ideal candidate must have 5-10 years’ experience in Banking with at least 4-5 years leading a team in Credit Risk function

Job objective(s)

– To ensure that credit information checks are conducted on prospective borrowers on the relevant credit bureaus platform and on CBN CRMS for every approval/disbursement
– To obtain CBN credit Reference code required prior to every credit disbursement
– To comply with regulatory requirements on CRMS & Credit Bureau services
– Customer’s search reports on CRMS & 2 Credit Bureau reports
– Collate requests from Business office/units on CRMS and Credit Bureau from the Credit Bureau portal
– Collate list of customers from the attached templates and conduct enquiry through Credit Bureau/CRMS/CBN Server
– Revert to enquirer on the result within 24 hours
– Obtain data for updating customers’ information on CRMS 100, CRMS 200 and CRMS 300 reports
– On submission of returns on CRMS100, CRMS200 and CRMS300, CBN provides a unique code for each of the credit record submitted used for the update
– Prepare and transmit CRMS 400 on or before the 14th day of each month
– Conduct Daily Update on Bureau Databases to reflect Customers’ Status
– Check for correctness of credit details, authorize and transmit to CBN’s CRMS database UBA Africa Subsidiaries Loans Report
– Generate monthly Data Exchange Using the template advised by CBN to transmit Report to Credit bureaus
– Obtain, analyze and report Credit Portfolio Information received from at least 2 of Credit Reference company (CRC), First Central bureaus and Credit Registry
– Send Advice to Credit Monitoring, Credit Recovery and Business Units for appropriate actions to strengthen the bank’s hold on customers’ businesses
– Preparation and rendition of Environmental and Social Mgt., Anti-money Laundry and other related reports
– Make proper analyses of raw data received from IT teams, operations team, offshore offices and Finacle support of IT department/ unit and prepare reports on monthly bases
– Prepare monthly Anti-Money Laundry reports
– Attend to CBN/NDIC Audit (Spot checks/Ad-hoc basis) on CRMS and Loans
– Validate external reports with FINCON and Regulatory reporting units
– Prepare Environmental and Social management system for Business Activities report on a half- yearly and yearly disclosure bases and render same to CBN in prescribed format
– Assigning relevant CRMS codes to existing and new facilities
– Prepare reports in line with Rating agencies templates
– Assign relevant codes to existing and new facilities
– Send CRMS 400C for updating information provided the CRMS database
– Take further actions to close any reporting gap
– Verify the correctness of credit details, authorize and transmit to CBN’s CRMS database
– Preparation and Rendition of Loan Impairment and Other Regulatory reports
– Review Schedules of Bonds and Guarantees, Letters of Credit, BACP and Risk Assets Download as input to Loan Impairment report
– Prepare Loan Impairment worksheet in line with IFRS standards
– Prepare monthly Loan Loss Report for CBN Prudential Classification
– Prepare monthly Top Obligors report
– Prepare weekly Interest rate reports
– Prepare monthly Agriculture Credit Support Scheme
– Prepare Agriculture Credit Guarantee Scheme report –Quarterly
– Prepare Public Sector report

Skills required

– Good knowledge of Microsoft program
– Numerical/Analytical skill
– Up to date understanding of implication of changes in macro-economic variables
– Working knowledge of the Bank’s Apps

Knowledge

– Knowledge of and adherence to Bank’s Credit Policies and procedures
– Firm grasp of CBN monetary policies and guidelines
– Good understanding of the Nigerian Banking Industry
– Working Knowledge of International Financial Reporting Standards (IFRS)

Minimum Education Qualifications

– First degree in any field
– Masters’ Degree or a professional qualification will be an advantage

Previous Work Experience Requirements

– Minimum of 5-10years’ experience, out of which 5 years must have been spent in a credit risk management function

Interested applicants should apply by sending your applications to careers@ubagroup.com with the role as subject matter