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Experience

Introducing the new UBA Mobile App

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Made for you

Everything to make your life easier

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Control

Manage all your accounts, cards, bills and more from a single dashboard.

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Support

Sort out transaction disputes and locate a branch or ATM close to you with the UBA Mobile App.

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Flexibility

Wherever you are, whenever it may be, you are never without options; everything you need is right there.

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Control, support, flexibility

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We are here to help

Everything to make your life easier

  • Migration
  • Registration
  • Others
  • Troubleshooting

Migration

The old App will still be functional. You should download the new App to enjoy the best of both worlds.
No. The new app is a different platform and will exist on the App store as UBA Mobile App. Once you click on install on the app’s store listing, the new app will be downloaded on your device.
Yes. All users will be required to register afresh even though they are registered on the old app. This is a brand new platform

Yes. All users on the new platform will be subject to a default limit of N200k. They can however increase their limits via self-service with their secure pass.

Your transfer beneficiaries from the old App for UBA to UBA and UBA to Other Bank transactions will be moved to the new platform once you onboard and you can also add more

When you change your device, you may be prompted to authenticate on the new device, simply proceed with the instructions.
Note: You will be able to add your profile on up to 2 devices for flexibility. You may also delete devices from the manage devices and sessions tab under the settings

Registration

On the new App, the password has some requirements, if your old password obeys these, you can use the same. The PIN code for the new platform is 6digits so the old one will not suffice
The new App allows you to choose your username. You can choose anything you want to use.
The App is just the first step on our revolution process. This platform is going to house all other channels; Web, Leo, USSD etc
Yes. When all the channels are ready, our users will have a true omnichannel experience because they can use the same user details and continue transactions on any channel

To do this, click on the Sign up tab, you will have options to sign up using:

1.UBA debit card
2.Acct Number + securepass
3. Branch Activation code- for in-branch sign up

Other enrollment options will be added in subsequent updates.

The new App allows you to choose your username. You can choose anything you want to use.

Others

You need to add your prepaid card to the App by clicking the Cards container and selecting ‘Add Card’

In addition to the features you enjoyed on the old app, you can now enjoy features like personal financial management(budgeting & savings goal), rename account, modify language, set low balance alert, inbox messaging, view total and individual balance, Currency converter and others.

You can reset your password using the forgot password tab on the landing page.
You can reset your Pin by clicking on Forgot Transaction pin under More ->settings(after login).
You can change your pin by clicking on Modify Transaction pin under More->settings(after login)

You can download UBA securepass from Google playstore or Apple Store. Please note that you may need to visit a business office or call CFC if you get a prompt stating “user is not eligible for one-time password”

After you log in to the app, proceed to Request bank Statement under More-> Products &services to send your statement to your email, a financial institution or an embassy

The default limit is 200k with pin and 1m with secure pass. To increase your limit up to 5 million, you have to fulfill the e-indemnity on the app.

Kindly click on more in the account container and select the account you wish to view. Then you can click on the reference transaction with options to download as pdf or image and an option to dispute the transaction. You can also tag the transaction or put it in a category for easy tracking.

PFM is a feature that helps you analyze your income and expenses by making use of your financial decisions to give you insights into your spending. The aim is to help you make smarter financial decisions.
You will need to upgrade your profile with your card details or securepass. Kindly proceed to My profile by clicking on the More container to upgrade your profile.

As much we want you to see your goals through to the end, you have the option to stop the savings goal and recover your money before the due date. Simply click on the goal and click on the settings icon to edit or delete your savings goal.

You can customize your dashboard, change the theme of the app, set savings goals, open a new account, wave to hide your balance etc.

Thank you for your interest in UBA and our Mobile App. Please visit the Apps stores to rate the App (we expect to have your 5 *****) and state your review to encourage others to also download the app and enjoy its awesomeness.

For additional enquiries, please contact our 24/7 Customer Fulfillment Centre via cfc@ubagroup.com ; 234- 700 2255-822, 234-1-2808-822. You can also send us a message using the inbox feature in the app under More – > Contact us

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