UBA Sierra Leone Opens New Branch at Adonkia
United Bank of Africa (UBA) Sierra Leone has opened its doors to residents at Adonkia on Thursday 29th July with their new customer experience initiative which focuses on ensuring that they do more than is expected and delight their customers at every point of interaction.
Managing Director/ Chief Executive Officer of the Bank, Usman Isiaka promised that they will do what they say they are going to do, “No excuse, we give you our words we keep it. Take ownership and resolve a customer’s issue to the end.”
Specifically, the Adokia branch is one of the 5 new customer service touch points (3 branches and 2 cash points) the bank planned for the current financial year to bring the total number of our business offices in the country to 14 (10 branches and 4 cash points) for improved customer service experience and convenience of our existing and prospective customers.
UBA Sierra Leone started its operations in July 2008 and currently has 8 branches and 4 Cash points across Freetown, Bo and Makeni.
“The new Adonkia branch will make our existing and prospective customers within this area to avoid the stress and long drive to Lumley or the Central Business District to access financial services when UBA is just a stone throw within easy reach” he said. “I am personally gratified to fulfil a legacy of my predecessor Chiendu Obeta the former MD/CEO who started this journey of establishing the Adonkia Branch of UBA about a year ago.”
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