Double the

Experience

Introducing
the new UBA
Mobile App

Introducing the new UBA Mobile App

Made for you

Everything to make your life easier

uba-mobile-app

Control

Manage all your accounts, cards, bills and more from a single dashboard.

uba-mobile-app

Support

Sort out transaction disputes and locate a branch or ATM close to you with the UBA Mobile App.

mobile-banking

Flexibility

Wherever you are, whenever it may be, you are never without options; everything you need is right there.

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We are here to help

Everything to make your life easier

UBA-Faq
  • Migration
  • Registration
  • Others
  • Troubleshooting

Migration

The old App will still be functional for now but will be sunset eventually. You should delete the old App and download the new App
No. The new app is a different platform and will exist on the App store as UBA Mobile Banking. Once you click on update on the app’s store listing, the new app will be downloaded on your device and the old one will be deleted
Yes. All users will be required to register afresh even though they were using the App before. This is a brand new platform

Yes. All users on the new platform will be subject to a default limit of N200k. They can however increase their limits via self service with their securepass.

Your transfer beneficiaries from the old App for UBA to UBA and UBA to Other Bank transactions will be moved to the new platform once you
onboard and you can also add more

When you change your device, you may be prompted to authenticate on the new device, simply proceed with the instructions.
Note: You will be able to add your profile on up to 2 devices for
flexibility. You may also delete devices from the manage
devices and sessions tab under the settings

Registration

On the new App, the password has some requirements, if your old password obeys these, you can use the same. The PIN code for the new platform is 6digits so the old one will not suffice
The new App allows you to choose your username. You can choose anything you want to use.
The App is just the first step on our revolution process. This platform is going to house all other channels; Web, Leo, USSD etc
Yes. When all the channels are ready, our users will have a true omnichannel experience because they can use the same user details and continue transactions on any channel

To do this, click on the Sign up tab, you will have options to sign up using:

1.UBA debit card
2. Activate with *919# pin
3.Acct Number + securepass
4 Use Activation code
5. Branch Activation code- for in-branch sign up

The new App allows you to choose your username. You can choose anything you want to use.

Others

You need to add your prepaid card to the App by clicking the Cards container and selecting ‘Add Card’
In addition to the features you enjoyed on the old app, you can now control your card across channels, locations and set a spend limit. Other features like personal financial management(budgeting & savings goal), rename account, modify language, set low balance alert, inbox messaging, view total and individual balance, Currency converter and others.
You can reset your password using the forgot password tab on the landing page.
You can reset your Pin by clicking on Forgot Transaction pin under More ->settings(after login).
You can change your pin by clicking on Modify Transaction pin under More->settings(after login)
You can download UBA securepassfrom Google playstore or Apple Store. Please note that you may need to visit a business office or call CFC if you get a prompt stating “user is not eligible for one time password”

After you log in to the app, proceed to Request bank Statement under More-> Products &services to send your statement to your email, a financial institution or an
embassy

The default limit is 200k with pin and 1m with securepass. You can proceed to the Modify Transfer limit tab under More->Products &services to increase your limit up to N5 million
Kindly click on more in the account container and select the account you wish to view. Then you can click on the reference transaction with options to download as pdf or image and an option to dispute the transaction. You can also tag the transaction or put it in a category for easy tracking.
PFM is a feature that helps you analyze your income and expenses by making use of your financial decisions to give you insights into your spending. The aim is to help you make smarter financial decisions.
You will need to upgrade your profile with your card details or securepass. Kindly proceed to My profile by clicking on the More container to upgrade your profile.
You can customize your dashboard, change the theme of the app, set savings goals, open a new account, switch between profiles on the same device etc.

Thank you for your interest in UBA and our Mobile App. Please visit the Apps stores to rate the App (we expect to have your 5 *****) and state your review to encourage others to also download the app and enjoy its awesomeness.

For additional enquiries, please contact our 24/7 Customer Fulfillment Centre via cfc@ubagroup.com ; 234- 700 2255-822, 234-1-2808-822. You can also send us a message using the inbox feature in the app under More – > Contact us

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