Mobile Banking - UBA Group | The leading Pan African Bank

Double the

Experience

Introducing
the new UBA
Mobile App

Introducing the new UBA Mobile App

WATCH OVERVIEW

Made for you

Everything to make your life easier

Control

Manage all your accounts, cards, bills and more from a single dashboard.

Support

Sort out transaction disputes and locate a branch or ATM close to you with the UBA Mobile App.

Flexibility

Wherever you are, whenever it may be, you are never without options; everything you need is right there.

Download your app today

Control, support, flexibility

We are here to help

Everything to make your life easier

Migration
Registration
Others
Troubleshooting

Migration

What happens to my old App?

The old App will still be functional for now but will be sunset eventually. You should delete the old App and download the new App

Will the new app update automatically since I have the old app?

No. The new app is a different platform and will exist on the App store as UBA Mobile Banking. Once you click on update on the app’s store listing, the new app will be downloaded on your device and the old one will be deleted

Do I need to register afresh on the new App?

Yes. All users will be required to register afresh even though they were using the App before. This is a brand new platform

Will it affect my Limit?

Yes. All users on the new platform will be subject to a default limit of N200k. They can however increase their limits via self service with their securepass.

What happens to my beneficiaries?

Your transfer beneficiaries from the old App for UBA to UBA and UBA to Other Bank transactions will be moved to the new platform once you
onboard and you can also add more

What happens if I change my device?

When you change your device, you may be prompted to authenticate on the new device, simply proceed with the instructions.
Note: You will be able to add your profile on up to 2 devices for
flexibility. You may also delete devices from the manage
devices and sessions tab under the settings

Registration

Can I use the same password and PIN that I was using before?

On the new App, the password has some requirements, if your old password obeys these, you can use the same. The PIN code for the new platform is 6digits so the old one will not suffice

Can I use the same username as my old App?

The new App allows you to choose your username. You can choose anything you want to use.

Will this also affect other channels?

The App is just the first step on our revolution process. This platform is going to house all other channels; Web, Leo, USSD etc

Can I use the details I have created on this App to login to the Other channels?

Yes. When all the channels are ready, our users will have a true omnichannel experience because they can use the same user details and continue transactions on any channel

How do I register on the new App

To do this, click on the Sign up tab, you will have options to sign up using:

1.UBA debit card
2. Activate with *919# pin
3.Acct Number + securepass
4 Use Activation code
5. Branch Activation code- for in-branch sign up

Can I use the same username as my old App?

The new App allows you to choose your username. You can choose anything you want to use.

Others

Why is my Prepaid card not showing?

You need to add your prepaid card to the App by clicking the Cards container and selecting ‘Add Card’

What additional features have been added to the new App?

In addition to the features you enjoyed on the old app, you can now control your card across channels, locations and set a spend limit. Other features like personal financial management(budgeting & savings goal), rename account, modify language, set low balance alert, inbox messaging, view total and individual balance, Currency converter and others.

What happens if I forget my password?

You can reset your password using the forgot password tab on the landing page.

What happens if I forget my PIN?

You can reset your Pin by clicking on Forgot Transaction pin under More ->settings(after login).

How can I change my Pin?

You can change your pin by clicking on Modify Transaction pin under More->settings(after login)

How do I download securepass?

You can download UBA securepassfrom Google playstore or Apple Store. Please note that you may need to visit a business office or call CFC if you get a prompt stating “user is not eligible for one time password”

How do I view my account statement?

After you log in to the app, proceed to Request bank Statement under More-> Products &services to send your statement to your email, a financial institution or an
embassy

How do I increase my transaction limit?

The default limit is 200k with pin and 1m with securepass. You can proceed to the Modify Transfer limit tab under More->Products &services to increase your limit up to N5 million

How do I view my Transaction receipts?

Kindly click on more in the account container and select the account you wish to view. Then you can click on the reference transaction with options to download as pdf or image and an option to dispute the transaction. You can also tag the transaction or put it in a category for easy tracking.

What is Personal Financial Management?

PFM is a feature that helps you analyze your income and expenses by making use of your financial decisions to give you insights into your spending. The aim is to help you make smarter financial decisions.

I signed up using the activation code option, how do I consummate transactions?

You will need to upgrade your profile with your card details or securepass. Kindly proceed to My profile by clicking on the More container to upgrade your profile.

What else can I do with the New app?

You can customize your dashboard, change the theme of the app, set savings goals, open a new account, switch between profiles on the same device etc.

I love the UBA Mobile Banking App. How can I express my assessment of the App?

Thank you for your interest in UBA and our Mobile App. Please visit the Apps stores to rate the App (we expect to have your 5 *****) and state your review to encourage others to also download the app and enjoy its awesomeness.

I still have some enquiries not covered here. How can I get help?

For additional enquiries, please contact our 24/7 Customer Fulfillment Centre via cfc@ubagroup.com ; 234- 700 2255-822, 234-1-2808-822. You can also send us a message using the inbox feature in the app under More – > Contact us

Basic Tips

If you don't receive email notifications, you may sign in to the app to update your email address under 'my profile'
Always check to ascertain you have a strong internet connection. You can confirm this by going to fast.com on your browser to view your network speed.
Ensure you have the latest build of the app installed due to bugs that may have been fixed in the updated app.
Additionally, you can turn on auto-updates for all your apps in your Play Store settings so that way you don't have to check to make sure you're up-to-date with our app.
You may contact us via our inbox feature to complaints or make enquiries.
If you don't receive our push notifications, please go to your app settings and permit notifications.
Ensure you wave your hand just above the sensor to (un)mask your account balance.
If your app information isn't updating or a feature is not functioning, you can try to log out and log back in to the app to reset the data.
If you encounter any teething challenges, you may uninstall and re-install the app. This will make sure you have a clean install and will refresh the link between the app and your device.