Service Charter

Our Promise to Customers

Our Service Charter

Our Customer Promise is

“To do more than is expected and delight our
customers at every interaction”

We Promise to

Do what we say we are going to do, NO EXCUSES, we give our word and keep it

Take ownership and resolve a customer’s issue to the end.

Go the extra mile to delight our customers at every interaction.

Treat our customers with respect and always listen with the intent to serve and resolve.

Empower staff to resolve customer issues at first contact.

Provide our customers with the right information at the right time.

Serve our customers with passion and a smile.

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