Michelle Nwoga

Michelle Nwoga is the Group Chief Experience Officer, responsible for the development and implementation of Customer Experience strategies across Private, Business, Corporate, and Financial Inclusion sectors for our 20 countries in Africa.

With almost two decades of banking and consulting experience that spans Business Development, Project Management, Brand Marketing & Communication, Customer Experience, and Engagement, Michelle is renowned

for her wealth of experience in Customer insights, engagement, value management, and organization development

Prior to joining UBA, she worked in several capacities in the UK as well as Access Bank and Diamond Bank, managing a host of successful projects and initiatives; some of which include Retail banking transformation, deploying the first retail banking sales force amongst others.

Michelle holds a Master’s degree in Management, Marketing, and Organisation Management; a degree in International Relations, Environmental Science, and Business management from leading universities in the UK. She is also a certified Project Manager, Digital Marketer, and User Experience Designer.

She is a thought leader, an advocate for women empowerment, and has managed several mentoring programs for mother and the girl child; fully committed to transformation, customer centricity, inclusiveness, and engagement.