Security Centre

We are committed to protecting the security of your personal information.

Please protect your personal information

UBA will not request you to provide confidential information on a website or by clicking a link

We have observed an increase in attempts by fraudsters to deceive customers into divulging confidential information such as passwords, secret questions and answers, etc via fraudulent transaction notification emails.
PLEASE NOTE THAT UBA WILL NOT REQUEST YOU TO PROVIDE SUCH CONFIDENTIAL INFORMATION ON A WEBSITE OR BY CLICKING A LINK.
If you receive such emails requesting you to click on a link to view a transaction or to update your personal information; kindly ignore the mail.

Security

We list some activities below that we perform in order to safeguard your data and some tips that you can follow to protect your security.

What We Do

We employ industry-proven standards and technologies to protect information in our computing environment.
We protect our systems and networks from the Internet with Firewall systems.
We use 128-bit SSL encryption technology to protect sensitive information that is transmitted over the Internet.
We maintain a Global Digital Certificate signed by Verisign® that assures you are, in fact, communicating directly with UBA Bank.
We control access to your information inside our company by limiting employee access to systems and data.

What You Should Do

Protect your Username and Password. Avoid choosing easily guessed words or numbers. Avoid writing your Sign-In information in a place where others can view it.
Use the “Sign Out” button to sign out from Online Account Access upon completion of your session and close your browser.
Do not use email for account-specific questions. Email is not normally encrypted and your account information could be intercepted.
Review your statement information regularly for unauthorized transactions.

Alerts Regarding Phishing and Web-Spoofing

Phishing is an Internet scam (spoof) in the form of an email or pop-up box. The emails and pop-ups link to sites that look like well-known legitimate businesses and ask you to provide and confirm personal, financial, or password information.
Legitimate businesses do not ask for this information unless you initiate a request for a service. Please DO NOT RESPOND to these emails requesting personal identity, accounts or password information.
Scam emails often contain misspelled words, poor grammar, awkward or unprofessional writing and typos.
Be suspicious of urgent or alarming appeals that request security information.
If you believe you have received a phishing email that claims to be from UBA Bank forward the suspicious email to cfc@ubagroup.com

To learn other ways to avoid email scams and deal with deceptive spam visit the Federal Trade Commission site at www.ftc.gov/spam

Whistle Blowing

To foster a healthy Corporate Governance environment within any institution, it is important that there are robust policies around Ethics, Professional Conduct and Corporate Governance which are well documented and communicated. Due to the nature of these policies, their breach would normally be concealed by the perpetrators. UBA Group treats instances where these high standards are not met seriously as non-compliance could be damaging to the reputation of the bank, both from a commercial and regulatory perspective.

It is in this context that UBA Group has instituted the Whistle Blowing policy which provides a channel for every employee/stakeholder to comment freely and constructively on issues concerning UBA Group or report any alleged unethical conduct (including fraud) that has or may have negative consequences to the Group, without fear of disclosure of their identity. UBA Group is committed to ensuring that issues brought to its attention through these channels are investigated in a timely and objective manner for appropriate action. In addition, the bank will, subject to its discretion/rules, reward staff/stakeholders whose disclosures lead to protection of the UBA Group’s human, material or other assets including reputation.

Disclosures can be made through calls or messages to the Whistle Blowing Toll Free Phone Lines and e-mail address displayed on the bank’s website for UBA Nigeria and each of the subsidiaries by following the link below or visiting www.ubagroup.com/countries

Whistle blowing is any disclosure on an activity which is believed to be fraudulent, dishonest, illegal. If identified, please report suspected fraud and unethical practices with the details below:

Toll Free lines: +234-8000888888 & +234-8000888889

WhatsApp Messages only: +234-9062834807 & +234-9062833874

Email:whistle-blowing@ubagroup.com, anticorruptionunit@cbn.gov.ng

Frequently Asked Questions

Please dial the USSD code *919*00# from the mobile number registered on your account. This is the mobile number you receive SMS transaction alerts on.

Please confirm what limit is applicable to you. You may need to give an instruction and execute indemnity at any of our Business Office for higher limits.

You can buy or sell shares through UBA Securities Limited. Please see their contact details below:
UBA Securities Limited
Customer Services
UBA House | 12th Floor
57, Marina
P. O. Box 2406,
Lagos, Nigeria
Email: ubastockbrokers@ubagroup.com
Telephone: +234-1-2808919
www.ubacapitalgroup.com

UBA’s financial year-end was originally March of each year. After the merger of UBA and STB, with effect from 1 August 2005, the bank’s financial year-end was changed to September. However, with the CBN policy on uniform year end, the reporting period is now December. In addition, UBA reports interim results of the group every three months to the Nigerian Stock Exchange and to shareholders in the Nigerian Press within 15 days after the expiration of the reporting period.

UBA’s financial year-end was originally March of each year. After the merger of UBA and STB, with effect from 1 August 2005, the bank’s financial year-end was changed to September. However, with the CBN policy on uniform year end, the reporting period is now December. In addition, UBA reports interim results of the group every three months to the Nigerian Stock Exchange and to shareholders in the Nigerian Press within 15 days after the expiration of the reporting period.

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