Frequently Asked Questions

We aim to help you through the banking process and also provide answers about our products & services

We are here to answer all questions

Having issues or difficulties accessing or understanding your account? Here are few questions that are recently asked. 

General Frequently Asked Questions

Please call customer fulfimnet center on 07002255822 or send an email to cfc@ubagroup.com

This may be due to an error or network issues. Please log out and log in again. If challenge persists please call the customer fulfiment center on 07002255822

Nuban is your bank account number

Maximum transfer limit on the mobile app is 200,000 and be extended to a maxiumum of 5 million naira only

This may be due to an error or network issues. Please log out and log in again. If challenge persists please call the customer fulfiment center on 07002255822

Your mobile banking ID is your mobile number

Maximum transfer limit on the mobile app is 200,000 and be extended to a maximum of 5 million naira only

4 Million- International
300,000- Local

Transfer Limits may vary based on class of account or what digital channel is being used for the transaction

Visit setting,>>self service>> transfer limit to increase your limit

Retail – 10 Million Daily
SME-500 Million
Corporate – 1Billion

Visit setting,>>self service>> transfer limit to increase your limit

The Federal Government of Nigeria (FGN) released a policy directing all banks to apply a Stamp Duty Charge of N50 when you receive N10,000 and above effective February 1, 2020. This fee is remitted straight to the Central Bank of Nigeria (CBN).

Please confirm what limit is applicable to you from the table above. You may need to give an instruction and execute indemnity at any of our Business Office for higher limits

You can enroll on Internet Banking without visiting a UBA Business Office by clicking on download at the top of this page and clicking on the link for enrollment over the internet, you would require the latest version of Adobe reader on your PC and an image of an acceptable means of identification to apply. The form can be returned via email, by sending the completed form to: virtual.enrollment@ubagroup.com

There are flexible options for enrollment/registration. They include:

  • Instant Self-Registration – with your debit card, individual customers can start and finish enrollment from our Internet Banking login page ibank.ubagroup.com by clicking Instant Self-Registration button. It takes about 40s to complete this process!
  • Enrollment with Virtual Enrollment Form – There is also another option for both individuals and corporates to enroll with the interactive online PDF forms. The link to the forms are pasted below:
  • Enrollment through our Business Offices – You can walk into any of our Business Offices to fill a form to be enrolled on Internet Banking. Corporate customers can also give instruction on their letterhead to RMs or Business Offices to enroll their desired users – there is no limit to the number of users who can be enrolled under a corporate user

Yes, when you enroll for UBA’s Internet Banking Service, Internet Banking, You Can specify which accounts you want access to over the internet and can have access to all of them using one single user ID.

On Internet Banking Home Page, https://ibank.ub agroup.com, please click on forgot your password? Link, enter your Internet Banking USER ID on next screen and submit, then provide an answer to any security question set by you and a new password is automatically generated and sent to your registered e-mail address.

Getting started again is easy! Click forgot user ID? To retrieve your user ID, then, click forgot password? to retrieve your password. Now, you are good to go

Please click the link Internet Banking Quick Guide for more info. If you need further assistance, kindly contact cfc@ubagroup.com

Retail Limits

Token TypeIndemnity in PlaceTransaction Value-datePer TranxPer Day
One Time Password (OTP)N/AInstant200k200k
Secure Pass(Hard/Soft)NoInstant1M1M
Secure Pass(Hard/Soft)YesInstant2.5M5M
Secure Pass(Hard/Soft)YesNEFT2.5M10M

Corporate Limits

Token TypeIndemnity in PlaceTransaction Value-dateBusiness Segment Per TranxPer Day
One Time Password (OTP)N/AN/A —N/AN/A
Secure Pass(Hard/Soft)NoInstantAll Segment10M10M
Secure Pass(Hard/Soft)YesInstantSME I100M100M
Secure Pass(Hard/Soft)YesInstantSME II100M500M
Secure Pass(Hard/Soft)YesInstantMedium Corporate100M1B
Secure Pass(Hard/Soft)YesInstantLarge Corporate100M1B and Above
Secure Pass(Hard/Soft)YesNEFTAll Segments100M100M

Our Internet Banking is very secure, we have gone to great extent to protect you and your funds when using Internet Banking, you have two level authentication (password + token) available each time you transact on Internet Banking, we have also introduced an Image and Phrase Security feature to guard against phished site.  In Addition, there’s the virtual keyboard for use on open networks and public spaces so that key loggers will not capture your details.

Internet Banking is protected with the best-in-class security technology. To further protect your profile, do not share your credentials with anyone, do not click on any suspicious link, when you are in doubt, always contact cfc@ubagroup.com

Internet Banking can be accessed from any internet-enabled devices – computer, laptop, smart phones etc. via https://ibank.ubagroup.com. For ease of access and use, you can download Internet Banking apps from stores.

In Nigeria, all accounts use the NUBAN system, all accounts are 10 digits, your login credentials are in the PDF attached to the mail you received, the PDF has been pass-coded using the last 7 digits of ANY of your 10-digit account numbers with UBA Plc, as a hint, the last 3 digits of the account used is stated in the body of the e-mail you received.

If you desire a hard token, you can get it at any UBA Business Office and it costs 2,500 Naira. For more flexibility, U-Token is available for free in apps stores for download and instant activation for your transactions.

You can change your USER ID anytime you wish. Kindly click on My profile >>> Security settings >>> Update My User ID. Authenticate with Secure pass / Token and click submit.

Africash

Africash is a secure electronic payment service that allows your send and receive money from the 20 countries UBA operates in. See country list
  • Benin Republic
  • Burkina Faso
  • Cameroon
  • Chad
  • Congo Brazzaville
  • Congo DRC
  • Cote D’Iviore
  • Gabon
  • Ghana
  • Guinea
  • Kenya
  • Liberia
  • Mali
  • Mozambique
  • Senegal
  • Sierra Leone
  • Tanzania
  • Uganda
  • Zambia

All Micro, Small and Medium Enterprises in the Agriculture sector, Education, Manufacturing, Service sector, including Information and Communication (ICT) and the Creative Industry

Africash is online real-time. The beneficiary gets money instantly

The service can be used to send and receive money across UBA locations in Africa. Simply visit any UBA branch or agent locations across Africa and ask to send money with Africash

The sender bears the cost and the charges are affordable.

Yes, the Africash service is secure. Beneficiaries need to present the following in order to access transfers;
  • – PIN code
  • – Test Question & Answer
  • – Valid means of identification in line with regulatory provisions in each country
Transfer limits vary per country
To get a new PIN, the sender will need to go branch where transaction was initiated to request another PIN
Yes, senders can request to modify, cancel or get a refund on unprocessed transactions only.
Yes, beneficiary details can be changed as long as the transfer has not been processed simply visit the branch the transaction was initiated to complete and submit a modification form.
Yes, Africash offers instant credit to beneficiary’s account. The sender simply selects the direct to bank option and includes the beneficiary’s UBA account number
The product is available to UBA account holders and non-account holders.
No, Africash sub-agents are available in Cameroon, Congo, Ghana, Senegal, and Tanzania

Bumper Account

Yes! Just dial *919*20# to open a Bumper account, save N5,000 monthly and you could be the next winner.
To migrate your existing savings account, dial *919*20*1#

All individuals

  • N6,500 and above

Several exciting rewards such as a Grand prize of N 2million Naira cash reward, 100,000 naira shopping allowance per month for a year, consolation cash prizes of N500,000 and so much more.

  • 1 Recent Passport Photograph
  • Valid means of ID
  • Utility Bill for Nigerian Nationals
  • Valid Resident Permit – for Foreign Nationals
  •  

Yes, you can get a debit card on your UBA Bumper Account

Yes, for foreigners that reside in Nigeria

It is a special draw conducted for customers in a group, cluster or location (associations, markets, organizations etc.) who open UBA Bumper accounts within a specific period. This means that only customers from an identified cluster will emerge as winners in the draw.

To promote credibility of the UBA Bumper Reward Scheme, increase product awareness and drive sales acquisition in specific areas.

Your UBA Bumper account number

No, please. Accounts without BVN will not be considered for the UBA Bumper targeted draw.

All accounts without complete documentation will not qualify for the draw. However, accounts with CAV pending can be considered for the draw.

YES. These customers will still be eligible to win in the monthly and quarterly draws. (Subject to the qualifying criteria for these draws)

– Rent for a year
– Shopping Vouchers
– Get paid for a year
– Cash prizes and lots more

Campus ambassadors

UBA reviews application from the online form and shortlists students that possess and demonstrated the requisite skills for the role.

Please send an email to campusambassadors@ubagroup.com

Application portal open on November 8th 2016

The campus ambassador permeates UBA into the lifestyle of youths on campus and constantly seek to identify new and innovative ways to maximise UBAs reach across universities in Africa and across other regions we have a presence.

This role is currently open to Nigerian students. We plan to roll out in other African countries soon

Application portal opens in September and closes mid- December yearly

No. We accept applications across all disciplines. Be sure to communicate your eagerness to embrace new experiences and learn new skills proactively

One academic year, subject to renewal based on satisfactory performance.

You will be based within your local campus

The new session of the programme starts in January yearly

We currently recruit 10 ambassadors on a yearly basis, additional roles will be reviewed in the upcoming months

Kindly send all inquiries to campusambassadors@ubagroup.com

Yes, you can apply again in any subsequent year

The successful candidates would be invited for an orientation course in the bank’s head office in the applicant’s country.

Click Credit

  • It is a fully automated instant loan for salary earners. This is enabled on all our digital channels -USSD, Leo WhatsApp and Facebook, Mobile Banking and Internet Banking.
  •  
  • Dial *919*28# or apply on any of our digital channels. (Leo, Mobile Banking and Internet Banking).
  • Simply open a UBA account with any of these options:
    • – Dial *919*20#
    • – Chat with LEO:
    • Search for “UBACHATBANKING” on Facebook with the verified logo (Blue Tick).
    • Or say “HELLO” to Leo on WhatsApp +2349030019007
      • – Download the UBA Mobile Banking App and choose the “open an account” option
    Visit a UBA branch close to you to open an account

You can get up to N1,000,000.00 (One million naira) in a minute.

You can spread your repayment over 12 months.

No Processing and paperwork! Just dial and get your loan in less than a minute!

To qualify for a loan, you must have received your salary through UBA for the last 6 months.

  • Your Confirmation status at your place of employment is not a requirement for the loan.

No documents required.

You must have been receiving your salary through UBA for at least six months before you can be eligible for this loan.

No hidden fees, no extra charges.

A low-interest rate of 21% p.a. (1.75% monthly).

click to read

Developer zone

An application is a logical collection of APIs. An application is primarily used to decouple the consumer from the APIs. It allows you to generate and use a single key for multiple APIs, subscribe multiple times to a single API with different tiers levels

You can create a sample API with an inline script and then make it available for testing purpose for your API subscribers. You do not need to have an actual service backend but rather mock the response using the inline script. This is provided through the API Cloud’s prototyped API feature.

API Cloud Gateway servers process requests and responses with the following content types. If you have a requirement to process payloads of other content types, send a support request to the WSO2 Cloud team.
application/x-www-form-urlencoded
multipart/form-data
text/html
application/xml
text/xml
application/soap+xml
text/plain
application/json
application/vnd.api+json
application/json/badgerfish
text/javascript

Subscription tiers provide the capability to set the maximum number of
requests allowed to the API through the subscribers. The API Cloud
provides 4 tiers Gold, Silver, Bronze and Unlimited.

For a full list of the error codes, please visit www.developer.ubaopenbanking.com
Error Code Error Message Description Example
700700 API Blocked This API has been blocked temporarily Invoked an API which is in the blocked lifecycle state
900800 Message throttled out The maximum number of requests that can be made to the API within a designated time period is reached and the API is throttled for the user. Invoke an API exceeding the tier limit
900810 Hard limit exceeded Hard throttle limit has been reached Invoke an API exceeding the hard throttle limit
API Requirements
Direct Debit
  • PSSP License from CBN or Mobile Money License
  • Collateral
  • Corporate Account with UBA
  • Data Policy
Transfer
  • PSSP License from CBN or Mobile Money License
  • Corporate Account with UBA
  • Data Policy
Statement
  • PSSP License from CBN or Mobile Money License
  • Corporate Account with UBA
  • Data Policy
Balance Enquiry
  • PSSP License from CBN or Mobile Money License
  • Corporate Account with UBA
  • Data Policy
ATM Locator
  • PSSP License from CBN or Mobile Money License
  • Data Policy

Diaspora Account

– Customer goes online via the web link https://aop.ubagroup.com/SignUpProcess/step2disapora
– Inputs all required data filled.
– Uploads document.
– Clicks on the submit button to open Diaspora account
– Downloads the video Banking app
– Signs up and logs in
– Initiate a call to authenticate document.
– A CFC Rep, downloads the contact details of customer, and initiate the call via WhatsApp video call to validates customer details and complete the account opening process.

FX Accounts

The FX Mart service is available in all UBA Business Offices.

PTA stands for Personal Travel Allowance.
BTA stands for Business Travel Allowance.

No, UBA FX Mart will sell to both a ccount holders and walk – in customers.

Absolutely, as long as the quarterly limit for PTA/BTA is not exceeded. The US dollar is the base currency.

No, you can only purchase one allowance at a time.

Foreign exchange can be purchased by holders of Nigerian passports who are 18 years and above

Yes you can. The minimum purchase amount is $100 or it’s equivalent in other currencies.

At this time, FXMart only deals with the three major world currencies, US Dollar, British Pounds and the Euro.

Home Account

The Home Account for Diasporas in Africa is a unique product that offers bank accounts with adjoining products in both the resident countries and in Nigeria at the point of onboarding.

– Every Nigerian who lives outside the shore of Nigeria within African countries with UBA presence.
– African Expatriates living in Nigeria.

– One home transfer per month from Expatriate account to Diaspora account will be free of charges (Africash-based account-to-account transfers)
– Diaspora debit card will be free of charge
– Free Issuance on the first debit card
– Interest rate of 4.05% on the naira savings account
– Access to UBA global network
– Online account opening gives customers immediate access to banking facilities

– International Passport with valid Resident Visa or Work Permit
– Proof of Address (Utility Bill Not Exceeding Last 2 Months or Last 6 Months Bank Statement)
– The CRO sends an email to country of residence to verify and confirm the proof of address as provided in the document for Home  account to be opened.
– 2 passport photographs
– References for current accounts

HRIS

You should contact UBA Customer Fulfillment Center immediately to validate the authenticity of such emails or phone call. UBA CFC can be contacted using the contact details: Email: cfc@ubagroup.com Tel: 0700-2255-822, 01-280-8822
This fee is country dependent. In Nigeria the cost is N100 per transaction as regulated by the Central Bank of Nigeria, with additional applied VAT and/or Switching fees.

This is country specific.
For instance in Nigeria, what is required is the 10 digit NUBAN number.

Yes UBA does offer additional Value Added Services. In addition to payments, UBA offers automation of Human Resources (HR) and Payroll application applications to our corporate customers. This HR/Payroll application automatically calculates all deductions, and processes payments directly into recipients’ bank accounts.
It is free; however country specific transaction fees apply. Please contact us for more details: Email: cfc@ubagroup.com Tel: 0700-2255-822, 01-280-8822
UBA has a solution for you; we will provide a version of U-Pay to you most ideal for low bandwidth areas

Not more than 72hours which includes training on the solution

UBA Internet Banking

Internet Banking can be accessed from any internet-enabled devices – computer, laptop, smart phones etc. via https://ibank.ubagroup.com. For ease of access and use, you can download Internet Banking apps from stores

There are flexible options for enrolment/registration. They include:

  • Instant Self-Registration – with your debit card, individual customers can start and finish enrolment from our Internet Banking login page https://ibank.ubagroup.com by clicking Instant Self-Registration button. It takes less than 2 Minutes to complete this process!
  • Enrolment via account opening – Customers who visit the business office can be instantly enrolled on Internet Banking during the process of account opening.
  • Enrolment through our Business Offices – Existing customers can walk into any of our Business Offices to fill a form to be enrolled on Internet Banking. New customers that request Corporate customers can also give instruction on their letterhead to RMs or Business Offices to enrol their desired users – there is no limit to the number of users who can be enrolled under a corporate user

Please confirm what limit is applicable to you. You may need to give an instruction and execute indemnity at any of our Business Office for higher limits

Except during scheduled maintenance periods, our internet banking platform can be accessed 24 hours a day, 7 days a week and from anywhere in the world.

Click on forgot password option, input your USER ID and follow the prompts.

Your password must be minimum of six Characters and must be alphanumeric.

You can change your USER ID anytime you wish. Kindly click on My profile >>> Security settings >>> Update My User ID. Authenticate with Secure pass / Token and click submit.

Yes, you can use either your hard token or soft token to complete your transaction.

Retail Limit
Token Type Indemnity in Place Transaction value date Per Tranx Per Day
One Time Password (OTP) N/A Instant 200k 200k
Secure Pass(Hard/Soft) No Instant 1M 1M
Secure Pass(Hard/Soft) Yes Instant 5M 5M
Secure Pass(Hard/Soft) Yes NEFT/Clearing Session 5M 10M
     
Corporate Limit
Token Type Indemnity in Place Transaction value date Business Segment Per Tranx Per Day
One Time Password (OTP) N/A N/A – N/A N/A
Secure Pass(Hard/Soft) No Instant All Segments 10M 10M
Secure Pass(Hard/Soft) Yes Instant SME I 100M 100M
Secure Pass(Hard/Soft) Yes Instant SME II 100M 500M
Secure Pass(Hard/Soft) Yes Instant Meduyn Corporate 100M 1B
Secure Pass(Hard/Soft) Yes Instant Large Corporation 100M 1B and Above
Secure Pass(Hard/Soft) Yes NEFT All Segments 100M 100M
 

On Internet Banking Home Page, https://ibank.ubagroup.com , please click on forgot your USER ID. Enter your account number, click submit and the USER ID will be sent to your registered e-mail address.

Yes, when you enrol for UBA’s Internet Banking Service, Internet Banking, You Can specify which accounts you want access to over the internet and can have access to all of them using one single user ID.

On Internet Banking Home Page, https://ibank.ubagroup.com , please click on forgot your password? Enter your Internet Banking USER ID on next screen and submit, then provide an answer to any security question set by you and a new password is automatically generated and sent to your registered email address.

Password expires after 1hr. You can still use the expired password to send a new password to yourself. On the Internet Banking site, input your UserID with the expired password and click on RESEND. A new password would be sent to you via phone and Email.

Getting started again is easy! Click forgot user ID? To retrieve your user ID, then, click forgot password? to retrieve your password. Now, you are good to go

Please click the link Internet Banking Quick Guide for more info. If you need further assistance, kindly contact cfc@ubagroup.com

Our Internet Banking is very secure, we have gone to great extent to protect you and your funds when using Internet Banking, you have two level authentication (password + token) available each time you transact on Internet Banking, we have also introduced an Image and Phrase Security feature to guard against phished site. In Addition, there’s the virtual keyboard for use on open networks and public spaces so that key loggers will not capture your details. Internet Banking is protected with the best-in-class security technology. To further protect your profile, do not share your credentials with anyone, do not
click on any suspicious link, when you are in doubt, always contact cfc@ubagroup.com 

In Nigeria, all accounts use the NUBAN system, all accounts are 10 digits, your login credentials are in the PDF attached to the mail you received, the PDF has been pass-coded using the last 7 digits of ANY of your 10-digit account numbers with UBA Plc, as a hint, the last 3 digits of the account used is stated in the body of the e-mail you received.

If you desire a hard token, you can get it at any UBA Business Office and it costs 2,500 Naira. For more flexibility, U-Token is available for free in apps stores for download and instant activation for your transactions.

Yes, FX transfer is available to both Retail and Corporate Customers. Daily limit is $10,000 per day.

Your user id is your company’s name dot your first name. For example: OUTORILTD.AUGUSTA

  1. Bulk upload
  2. Transfers
  3. Bill payment
  4. Flight payment
  5. Statement download etc

Yes, Authorizers can use the Internet Banking App to authorize payments.

Yes, Excel, Txt and CSV (Comma-Separated Values).

Yes, you can.

The system supports multilevel approvals. You can specify the number of approvals for completing a transaction. The transaction will be processed once it has been approved by the final approver.

Yes, there is a maker checker process. The verifier authenticates what the initiator has uploaded and the Authorizer validates as the final approval.

Statements download is available in PDF, Excel, MT940 format.

No, there will be no need to login using token as a corporate user. Token verification is required during file upload validation, Transaction verification and final authorization.

The verifier and the Authorizer will receive a mail notification stating that there is a file awaiting verification/approval. Likewise, there is a notification button on the dashboard that shows the awaiting approval icon.

Customer can customer can click on ‘forgot UserID’ and input your account Number and your UserID will be sent an email to the registered Email Address.

There are different types of Bulk upload as seen below

A – Multiple debit, Multiple credit

B – Single Debit, Multiple credit.

C – NAPs Single Debit, Multiple Credits

D – NEFT

A – Multiple debit, Multiple credit – Maximum of 50 Transaction per upload

B – Single debit, Multiple credit – Maximum of 50 Transaction per upload

C – NAPs Single Debit, Multiple Credits – Maximum of 5,000 transactions per upload to other Banks.

D – IFT (UBA – UBA) – Maximum of 5,000 transactions per upload

Magic Banking

Dial *919# and select ‘PIN Setup’ to change/reset your PIN

The existing limits are:
PIN – N20,000 per transaction and per day
Token – N1m per transaction and per day (for customers with token but no indemnity)
Note: Airtime purchase has been limited to N5,000 per day and the only PIN authentication is required

You can only register with either your bank account or your prepaid card. You cannot have both registered on the same profile.

You have to be enrolled for SMS alert and the number you are dialing the code from must maintained on the account/prepaid card you are trying to enrolled.

You do not need airtime to use the airtime top-up strings (for Etisalat and MTN). Etisalat and Airtel will be done shortly. For other services, telco USSD usage charges may apply.

There are two registration options:
To do this, dial *919# to see the Main Menu and select your desired option. If the user is not yet registered, she/he would be presented with registration options:
With UBA Account
With UBA Prepaid Card

Please contact our 24/7 Customer Fulfilment Center (cfc@ubagroup.com), 234-700 2255-822

MoneyGram

Yes, customers without BVN can provide any of the other forms of ID and must be referenced by an account holder of the bank.

Yes, with BVN walk-in customer can collect MoneyGram transfer.

No. Transactions can only be paid in Naira.

No, your transaction reference is pin which secures the transaction do not communicate same to any third party, you will be required to key-in the 8 digit number on pin pad to pull funds.

Kiddies Account

Documents required
– Child’s birth certificate or International Passport
– 1 Passport Photograph each of parent/guardian and child ID
– Parent’s valid ID (National ID/ Driver’s License/ Permanent Voters card/ International Passport)
– Utility Bill within 3 months from account opening date

-The parent/ guardian till the child comes of age

-N1,000 (accounts opened on zero balance must be funded within 48 hours)

No, however you can access the accounts via our other digital channels.

Several exciting rewards such as:
– Earn 13th Month Reward.
– A chance to partake in the scholarship scheme.
– Annual interest of 4.05% (payable monthly)
– Complimentary invites to UBA Kiddies events.

Yes

The 13th month reward is an amount paid to UBA kiddies customers at the end of each year. If they save according to their target plan and roll over their balance to the next year (not withdrawn). Kindly submit a standing instruction of a minimum of N5,000 to begin

NO, you will not qualify for the 13th month bonus if you do not have a target savings plan.

If you withdraw funds early, you will not be eligible for the 13th month bonus that year.

However, your plan will remain in effect and you can be eligible the following year if you stick to your plan. In this case, your plan will revert to Year 1, so you will be eligible for a 10% bonus that year.

Yes, you will earn competitive interest on the accumulated funds in your account even if you do not achieve your target plan –however you will no longer be eligible for the 13th month bonus.

To begin, simply maintain a Standing Instruction of minimum of N10,000 for 6 consecutive months (Without withdrawals)

Mobile Banking

For additional enquiries, please contact our 24/7 Customer Fulfillment Centre via cfc@ubagroup.com, 234-700 2255-822, 234-1-2808-822 or Live Chat available on the log-in screen of the app

If you are out of data or in a weak internet region, you can still use our magic banking code *919# to transact. Simply dial *919# and follow the prompt. Please note that the same PIN used for your UBA Mobile Banking will be used for UBA Magic Banking.

To do this, click on New Mobile Banking Customer? tab. You will have the following options to sign up using:

  • UBA Debit Card
  • UBA Prepaid Card
  • UBA Account + Secure Pass
    Note: If you already have a Secure Pass (token) for UBA Internet Banking, it can be used here
  • Continue Branch SignUp
    Note: For Branch sign up, visit any UBA Business Office.

When you change your device and/or download a new app, your profile will become temporarily inactive. This is to prevent unauthorised access to your account. You may be prompted to be re-registered on the new device, simply proceed with the instructions.

If you forget your password, the app will prompt you to reset your password. You can also use the Having trouble entering the App? tab on the log-in screen

You can change your PIN by clicking on Change PIN under the Setting menu (after login)

  • Download UBA Secure Pass from the apps store
  • Activate the app, set your PIN and you are good to go!

For self-administration on UBA Secure Pass, click here
Note:
a. You may need may need to visit a UBA Business Office if you are prompted that “The user you specified is not eligible for One-Time Password (OTP) login”
b. The same secure pass can be used for both UBA Direct Banking and Mobile Banking

The following transaction limits apply:
PIN – N200, 000/day
OTP – N200k per day
Secure Pass – N1miliion/day
Note: For higher limits, up to N5million per day, you will need to visit any of our Business Offices or contact CFC to execute an indemnity. Please note that these limits are as regulated by the CBN.

Yes, when doing your transactions, there is a tab for save to favorites list to add your favourites. You can then be selecting from your favourite list in subsequent transactions.
Note: Your favourite can be edited/deleted from settings, by sliding the favourite to the left.

After you log in to the app, select the account or card you would like to view and click on Statement to display your transactions. You will be able to view your last 6 months statement.

You can check the location of the nearest UBA ATMs and know if the ATMs are active (i.e. dispensing cash) or inac tive (not dispensing cash). You also can take a tour to know what you can do with the mobile app and contact our 24/7 CFC via phone, email or Live Chat

Next Gen

Documents required
– A duly completed account opening form
– One passport photo of Student / Corp Member
Tier 1 KYC (partial): Student / departmental / faculty ID card / NYSC card (for Corp members)
Tier 3 KYC (full): Evidence of Studentship / Corps membership (e.g. Student  / Corp Member ID, Admission / Posting letter) ,  one of the following: Voter’s card / national ID / national driver’s license / international passport and one of the following: utility bill, school fees receipt, hostel allocation document

Funding
No minimum Opening Balance

A Savings account will be opened when you present a passport photograph and valid photo ID. However, with your School ID/admission letter, your account can be converted to a UBA NextGen account.

– Yes, please. The UBA NextGen Account is for students of any tertiary institution including Colleges, Universities, Technical/Vocational Institutions,  Polytechnics.
– National Youth Service Corps members with valid NYSC cards are also eligible for the UBA  NextGen Account.

– For Tier 1 KYC, the following means of ID are acceptable.

  • Student ID Card OR Departmental ID Card OR Faculty ID Card
  • NYSC ID card

– For Tier 3 KYC IDs, the following means of ID are acceptable.

  • International Passport OR Voters Card OR National ID OR Driver’s License; but must also provide evidence of being a student / corp member

The customer will need to provide an Admission Letter OR Clearance Letter OR Call up Letter that shows at least the following information: Passport Photo, Name, Sex, Student/Registration Nos., Faculty/Department.

– On Campus at University events organized by UBA
– On Camp
– Online
– At the Branch

You can, but if you are a Tertiary student or Corp member, the UBA NextGen account will better meet your needs than the General Savings account.

– The Savings account is a basic savings account.
– As a Tertiary student or Corp member, the NextGen account will better meet your lifestyle needs.
– You stand a chance to win pocket money for a year in our targeted draws
– Your first debit card  is issued at only half the regular cost
– You get to attend all campus events

No – the account must be funded with at least the card fee (@ 50% discount) to get a debit card.

 No minimum account opening balance

– Yes, you can get a debit card on your UBA NextGen account at a discount of 50% for your first card.

– A chance to win Pocket Money for a Year
– A chance to become a UBA campus Ambassador
– Complimentary invites to NextGen events and Master classes
– No sms charge and card maintenance fee
-And so much more

– Simply open your account and maintain a minimum balance of N5000

Personal Loans

Personal loan is an uncollaterised loan accessible to staff of approved companies, whose salary accounts are domiciled with UBA.

– If you are an employee of a private firm, the minimum loan amount you can apply for is N100,000 (One Hundred Thousand Naira only)
– If you are an employee of a civil organisation, the minimum loan amount you can apply for is N50,000  (Fifty Thousand Naira only).

– If you are an employee of the private sector, the maximum loan amount you can apply for is N30,000,000.00 (Thirty Million Naira Only)
– If you are an employee of the civil service, the maximum loan amount you can apply for is N20,000,000.00 (Twenty Million Naira Only)

N.B: Maximum loan amount is subject to applicant’s net monthly/annual salary.

– A customer in the private sector can enjoy loans for a tenor up to 60 months.
– A customer in the civil service, you can get loans for a tenor of up to 48 months.

No hidden charges, No management fee

Yes, applicant must not be less than 18 years at loan application date and should not be older than 55 years at loan maturity date.

Yes, you can

  •  

Personal Loan will be availed immediately after a successful application.

  • Customer must maintain an active salary account with UBA.
  • Customer must not have a history of dud cheques.
  • Customer must have a satisfactory credit report.
  1. As many times as you may require, as long as you have not exceeded your eligible limit.

– To apply for any of UBA Consumer loan, a customer walks into the nearest Business Office and submits an application or sends an E-mail to his/her Relationship Manager to process the loan request.
– Or apply through any of the bank’s channel; Leo, mobile app, internet banking

To enjoy any of our loan products, you would need to open a UBA current account. Kindly walk into any UBA Business Office nearest to you or click here

The loan products currently available is:
– The UBA Personal Loan Product
– Asset Finance
– Auto Loans

– To be eligible to obtain a loan facility, the following criteria are to be met:
– You must be a confirmed staff
– Your employer must be on the approved list of organizations for Personal Loans
– Net monthly salary should not be less than N12,000 (Twelve Thousand Naira).

– No, please.

– To obtain the UBA Personal Loan, you would need to provide the following documents:
– A duly completed Loan Application Form.
– A copy of your pay slip and bank statement of account indicating salary inflows in the last 6 months.
– A letter of awareness from your current employer.
– A letter of Introduction and Awareness from your current employer.
– Positive credit search reports

– No, please. To be eligible to apply for the UBA Personal Loan Product, you must have been confirmed as a staff by your organisation.

The Bank may grant exception to disburse personal loan to customers with returned cheques provided the occurrence is not more than once in the last 3 months.

Yes, you are eligible to apply for a new loan provided that total salary deductions for loan repayments will not exceed a proportion approved by the Bank and provided you meet other conditions for loan.

As a loan applicant, you are required to pay for a credit insurance cover in the case where you have insufficient/no terminal benefits.

The insurance benefit covers the applicant in the event of any of the following:

– Loss of Job
– Death and
– Permanent disability

All federal government civil servants

– Staff of private companies on UBA Counterparty list
– Staff of state government on UBA Counterparty list
– Staff of local government on UBA counterparty list

– You can repay loan principal in equal instalment in a year with the periodic bulk payments from your employer.

For more information on the UBA Personal Loan Product, kindly send an email to: consumerfinance@ubagroup.com.

SME Account

The SME Business Account is designed to support micro, small and medium-sized businesses, which are deterred by CAMF charges to own a business current account. The UBA SME account will offer very minimum fees with lots of value-added propositions to enable MSMEs build capacity.

The account is in three variants, representing different turnover bands and monthly fees.

All MSME sectors and segments with maximum annual turnover of N600MM

Each of the Variants have a band with a maximum limit at the Medium category.
PARAMETER MICRO SMALL SMALL
SCHEME CODE SMEMI SMSML SMMED
Opening Balance 20,000 100,000 500,000
Monthly Minimum Turnover Band N2.5M-9.99M N10M-49.99M N50M-100M
Fixed Monthly Charge (VAT Inclusive) N1,050 N5,250 N10,500
Default CAMF (if turnover falls below Minimum Turnover) N1/Mille on Turnover N0.9/Mille on Turnove N0.8/Mille on Turnover

Cot free when customer achieves his/her minimum threshold.

Yes. You can do a scheme code change for an active account. You can also resuscitate dormant account into this new account.

Customer with turnover above 100 Million can do the medium VARIANT of the SME account. We will only charge such customer a concessionary CAMF of N0.6/mille for the excess of 100 million in a particular month.

There is no Minimum operating balance but a minimum opening balance.

Customer is charged the Fixed Monthly Charge for the width the customer exceeded into.

  • Fixed Monthly Charges
  • Access to business loans
  • On boarding on digital collection solutions
  • Access to MSME masterclasses and advisory.
  • Access to the bank’s SME events and fairs.
  • Access to a free online marketplace (as applicable)

Teens Account

UBA Teens is a basic savings account for teenagers. The objective of the account is to give them a sense of inclusion in planning their finances, carrying out transactions and learning to save.

– 50% discount on first debit card issuance
– 13th Month Reward with a maintenance of an SI for 12 months at a minimum of N5,000 (Target-Plan). 10% of the monthly Target plan amount is paid to the customer
– Consistent maintenance of SI above N10,000 for 6 month stand a chance to partake in the Scholarship scheme
– Opportunity for Internship with the Bank

Forms
– Personal Account Opening Form (To be completed by parents with parent’s information or with guardian’s information)
– Signature Specimen form (To be completed by parent or guardian)
Documents required
– Birth Certificate or international passport of the child/teenager.
– One passport photo each of parent or guardian and child/teenager
– Valid and acceptable means of Identification for parent/guardian (e.g. Intl. Passport/Driver’s License/Voters Card)
– Recent Utility bill
Funds
– Minimum Opening Balance of N3,000
– Minimum Operating Balance of N 1,000

-The parent/ guardian till the child comes of age

Yes. First issuance is at a discount of 50%.

New-to-Bank Teen customers by completing the Teens Debit Card section of the Account Opening Form.
Existing Teen customers by completing the Teens Debit Card section of the Debit Card Request Form

The debit card is at 50% discount  for first issuance  and the standard charge applies for lost or expired cards.

Parents/guardians can monitor teens’ account activity including balance information and recent transactions through online banking/Mobile App/USSD.

Yes. As the signatory on the account, you can transfer money from your child’s account to another account at UBA.

Yes. You can either deposit cash or transfer into the account.

Yes. But Only from a full KYC Teens account

Yes

Transaction limits can only be defined and changed by parents/guardians. In addition, parents/guardians can monitor teens’ account activity through online/mobile/USSD banking.

Yes. But only for a full KYC Teens account

The 13th month reward is an amount paid to UBA Teens customers at the end of each year. If they save according to their target plan and roll over their balance to the next year (not withdrawn). Kindly submit a standing instruction of a minimum of N5,000 to begin.

NO, you will not qualify for the 13th month bonus if you do not have a target savings plan

If you withdraw funds early, you will not be eligible for the 13th month bonus that year.

However, your plan will remain in effect and you can be eligible the following year if you stick to your plan. In this case, your plan will revert to Year 1, so you will be eligible for a 10% bonus that year.

Yes, you will earn competitive interest on the accumulated funds in your account even if you do not achieve your target plan –however you will no longer be eligible for the 13th month bonus.

To begin, simply maintain a Standing Instruction of minimum of N10,000 for 6 consecutive months (Without withdrawals)

₦200, 000. This will be paid directly to the school.

A total number of 40 winners will be selected from two draws in a year.

UBA Business Direct

Click here

UBA Moni

Agents representing UBA will have a “UBA Moni Agent” signage as part of their identification in addition to other branding materials.

All customers who want to deposit or withdraw cash, send money or intending customers who would like to open an account with UBA.

Apart from account opening, cash deposit, withdrawal and transfer, you can also register for Bank Verification Number (BVN) and pay bills.

Your transaction will be authenticated using soft token (OTP – One Time Password) before it is completed. You will also receive SMS notification from the bank as proof of your transactions.

Yes, you can. Potential agents must be an existing retail business owner and complete an enrolment form. Existing POS Merchants can also become UBA Moni Agents. 

Our agents work closely with relationship managers who handle complaints promptly.

Yes, UBA Moni Agents will be advised to open a standard saving account.

If you have further question or enquiries, please send a mail to ubamoni@ubagroup.com

UBA Naira Credit Card

  • Simply walk into any UBA branch or visit our website at ubagroup.com to download the credit card application form, fill in and submit to the Customer Service Officer at any of our branches nationwide.
  •  
  • Any employee of approved corporates whose salary account is domiciled with UBA
  • – Easy access to cash with a revolving line of credit.
  • – Enjoy up to 45 days’ interest free credit.
  • – Flexible repayment option with as low as 10% minimum monthly repayment required.
  • – Enjoy amazing discounts at partner Restaurants & Hotels, Lounge access, etc. across the world.
  • – Withdraw cash from ATMs or make payments on terminals locally or internationally.
  • – Make online bill payments, hotel reservations, car rental services and online shopping.

Yes, your UBA Naira Credit Card can be used locally and internationally at any ATM or POS outlet which has the Visa logo, the Internet, and POS terminals.

The cycle runs from the 15th of every month to the 15th of the next month when the credit card statement showing transactions details within the period and amount due for repayment will be sent to the cardholders’ registered email address.

Monthly interest rate of 3% on cash advance (withdrawals made on ATM) and 2.5% on POS/WEB.

Yes- There is a 45 day interest free period on POS/Web transactions provided 100% repayment is made on the due date. Less than 100% repayment will result in 2.5% charge on the outstanding balance.

  • You are expected to make at least a minimum monthly repayment of 10% on the outstanding balance. However, customers can opt to repay higher amounts e.g. 20% to100% of the outstanding balance.
  • Fund your repayment account on or before the 30th with the amount for your chosen repayment plan as it will be debited from your account on the 30th of each month.

Fund your repayment account on or before the 30th with the amount for your chosen repayment plan.

When you default on the minimum monthly repayment by the 30th of the month being the due date, a late repayment fee being 1% of the outstanding balance from the date it was not paid will be charged to the cardholder.

Zero Instant Savings Account

The Zero Instant Savings Account is savings account which can be opened without immediate funding. It is designed to encourage the un-banked and the under-banked to open a savings account.

– One Passport Photograph
– Name
– Telephone number
– Address
– Place and Date of birth
– Gender

Maximum single deposit of N50, 000.

No, simply click to dial *919*20#  or open a zero account via our website.

Yes

POS Merchants

To request for a POS terminal, please note the following steps:

i. Click here to download the registration form

ii. Fill out the registration form

iii. Submit the complete form at the branch closest to you

iv. After your request is approved, you will receive a confirmation email with your login information and contact details for your POS support officer

v. The POS terminal will be delivered to you within 3 – 7 working days.

Yes, UBA POS terminals accept all cards: Verve, MasterCard and Visa

UBA POS Terminals are only available to UBA account holders. We however are able to provide special events POS terminals in some instances. Contact your POS Support Officer or email cfc@ubagroup.com for more information

All UBA POS terminals are free.

Merchants can apply for more than one POS terminal. However, the businesses are required to have several pay points with a minimum turnover of ₦2 million

The CBN policy currently does not permit the use of savings accounts for merchant services. Therefore ony current and corporate account holders can request POS Terminals.

Requests made within Lagos will take 3 working days while requests made outside Lagos will take 5-7 working days

An Android POS terminal is built with an Android Operating System and uses the 4G network & WiFi. Analog POS terminals use only GPS network.

Yes, it can. Some POS terminal types have ports for LAN cables while some others are WiFi enabled and can be connected to a LAN.


A+C13:D17Merchant POS terminals
The agent earns 70% of transaction fees as commissionThe merchant pays 0.5% of transaction fees as charges
The agent’s terminal can process withdrawal, deposit and transfer transactions from cardholder’s account to other accounts.The merchant terminal  can only process  transactions which can only settle into merchant’s account.
Instant settlement is available for agentsTransactions can only be settled by the next working day
Agents have two accounts. One known as transaction account. The other known as the commission account.Merchants have one account which must be a current account.
Other bank charges are waived for agents using a special scheme code – SBAGT.Other bank/regulatory charges such as account maintenance, stamp duty and VAT apply.

POS Transactions

Transactions can only be settled by the next working day

It enables the card processing companies (i.e. Visa, Verve, Mastercard) to complete the reconciliation of the transactions

All terminals will print out a reciept showing “approved” after each transaction for both the customer and merchant

Reports of all previous transactions can either be retrieved from the POS terminals End-of-Day (EOD) report or via the Online portal (UBA Moneytor) which provides a view of your settlement reports.

You can access reports using the following steps:
1. Click on “Settings” on the home screen.
2. Click on “Supervisor” then enter PIN “1234” or “12345”
3. Click on “2” for “End-of- Day”
4. Click on “1” for “All Transactions” then select a “Date” from the
list. OR click on “2” to print using “PAN” or “RRN”
5. Scroll down on the receipt display
6) Click “Print” or “Cancel”

The cardholder should log a complaint with their bank to get a refund.

Customers can get a refund for this type of transaction without a decline receipt. The cardholder should be advised to submit a chargeback request at his or her bank. Merchants must always wait for their bank’s advise

For prompt resolution, please contact your relationship manager or the POS support officer assigned to you. You can also send an email to POSUBACARE@UBAGROUP.COM

 There is no transaction limit.

UBA Moneytor

It is an online portal for Merchants to help manage all POS transactions from Onboarding to settlement and reconciliation.

To access your reports on UBA Moneytor, please note the following:

1. Click here to access the Moneytor platform and login with your username and password.
2. Click on “Settlement Transactions”
3. Click on “Sort & Filter”
4. Filter by “Date Range”
5. Enter “Merchant ID” or “Terminal ID” or “Amount”
6. Click on “Apply Filter”
7. Click on “DOWNLOAD” at the top menu then wait for the data to load. The “EXCEL FILE” is downloaded to the system.

NB: If report data is too large, the file is sent directly to the email profiled under the user’s account.

UBA Moneytor gives you a real time view of all your POS transactions

POS Complaints

For faulty POS terminals, please contact your relationship manager or POS support officer. You will find their details in the confirmation email sent to you during your POS terminal registration.

Please contact your POS Support Officer for quick resolutions

Chargeback requests are filed when a cardholder/customer has been debited for an unsuccessful transaction. The customer contacts their bank/card issuer to submit a chargeback request and requests a refund. Succesful chargebacks will be refunded. Funds will be sent back to merchant if chargeback is unsucessful.

The Merchant can either approve or decline the transaction. Approval must be given when the transaction is confirmed as valid. Transaction must be declined if it is proven to be invalid.

All reversals are instant, however if the transaction isn’t reversed within 24hours, the card holder should visit his or her bank to make a complaint

Once a customer requests chargeback, the request is logged for investigation and takes 3-5 working days to be resolved

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