Nigeria
Benin
Burkina Faso
Cameroon
Chad
Congo Brazzaville
RDC
Cote d'ivoire
Gabon
Ghana
Guinea
Kenya
Liberia
Mocambique
Senegal
Sierra Leone
Tanzania
Uganda
Zambia
France
America
Mali
UK
Made for you
Everything to make your life easier
Control
Manage all your accounts, cards, bills and more from a single dashboard.
Support
Sort out transaction disputes and locate a branch or ATM close to you with the UBA Mobile App.
Flexibility
Wherever you are, whenever it may be, you are never without options; everything you need is right there.
We are here to help
Everything to make your life easier
- Migration
- Registration
- Others
- Troubleshooting
Migration
Yes. All users on the new platform will be subject to a default limit of N200k. They can however increase their limits via self-service with their secure pass.
When you change your device, you may be prompted to authenticate on the new device, simply proceed with the instructions.
Note: You will be able to add your profile on up to 2 devices for flexibility. You may also delete devices from the manage devices and sessions tab under the settings
Registration
To do this, click on the Sign up tab, you will have options to sign up using:
1.UBA debit card
2.Acct Number + securepass
3. Branch Activation code- for in-branch sign up
Other enrollment options will be added in subsequent updates.
The new App allows you to choose your username. You can choose anything you want to use.
Others
In addition to the features you enjoyed on the old app, you can now enjoy features like personal financial management(budgeting & savings goal), rename account, modify language, set low balance alert, inbox messaging, view total and individual balance, Currency converter and others.
You can download UBA securepass from Google playstore or Apple Store. Please note that you may need to visit a business office or call CFC if you get a prompt stating “user is not eligible for one-time password”
After you log in to the app, proceed to Request bank Statement under More-> Products &services to send your statement to your email, a financial institution or an embassy
The default limit is 200k with pin and 1m with secure pass. To increase your limit up to 5 million, you have to fulfill the e-indemnity on the app.
Kindly click on more in the account container and select the account you wish to view. Then you can click on the reference transaction with options to download as pdf or image and an option to dispute the transaction. You can also tag the transaction or put it in a category for easy tracking.
As much we want you to see your goals through to the end, you have the option to stop the savings goal and recover your money before the due date. Simply click on the goal and click on the settings icon to edit or delete your savings goal.
You can customize your dashboard, change the theme of the app, set savings goals, open a new account, wave to hide your balance etc.
Thank you for your interest in UBA and our Mobile App. Please visit the Apps stores to rate the App (we expect to have your 5 *****) and state your review to encourage others to also download the app and enjoy its awesomeness.
Basic Tips
- If you don't receive email notifications, you may sign in to the app to update your email address under 'my profile'
- Always check to ascertain you have a strong internet connection. You can confirm this by going to fast.com on your browser to view your network speed.
- Ensure you have the latest build of the app installed due to bugs that may have been fixed in the updated app.
- Additionally, you can turn on auto-updates for all your apps in your Play Store settings so that way you don't have to check to make sure you're up-to-date with our app.
- You may contact us via our inbox feature to complaints or make enquiries.
- If you don't receive our push notifications, please go to your app settings and permit notifications.
- Ensure you wave your hand just above the sensor to (un)mask your account balance.
- If your app information isn't updating or a feature is not functioning, you can try to log out and log back in to the app to reset the data.
- If you encounter any teething challenges, you may uninstall and re-install the app. This will make sure you have a clean install and will refresh the link between the app and your device.