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Experience

Introducing the new UBA Mobile App

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Made for you

Everything to make your life easier

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Control

Manage all your accounts, cards, bills and more from a single dashboard.

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Support

Sort out transaction disputes and locate a branch or ATM close to you with the UBA Mobile App.

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Flexibility

Wherever you are, whenever it may be, you are never without options; everything you need is right there.

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Control, support, flexibility

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Download, Transact and Win Promo

You can win airtime, data and other cash prizes when you download, signup and transact on the new Mobile App.  This promotion will run from 1st July to 15th August 2022. 
  • – This offer is only available to customers who have performed transactions up to N1,000,000 in the last 5 months.
  • – The winners will be the first 1000 customers in the stated category with the highest transactions on the new UBA Mobile App.
  • – The winners will be selected at the end of the campaign and rewarded with up to 5GB each.
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  • – This offer is only available to customers who have performed transactions of N5,000,000 and above in the last 5 months.
  • – The winners will be the first 500 customers in the stated category with the highest transactions on the new UBA Mobile App.
  • – The winners will be selected at the end of the campaign and rewarded with N5,000 each.
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  • – This offer is only available to customers who have performed transactions between N1,000,000 and N5,000,000 in the last 5 months.
  • – The winners will be the first 1000 customers in the stated category with the highest transactions on the new UBA Mobile App.
  • – The winners will be selected at the end of the campaign and rewarded with N1,000 airtime each.
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Click here to download the new Mobile App 

We are here to help

Everything to make your life easier

Migration

The old App will still be functional. You should download the new App to enjoy the best of both worlds.
No. The new app is a different platform and will exist on the App store as UBA Mobile App. Once you click on install on the app’s store listing, the new app will be downloaded on your device.
Yes. All users will be required to register afresh even though they are registered on the old app. This is a brand new platform

Yes. All users on the new platform will be subject to a default limit of N200k. They can however increase their limits via self-service with their secure pass.

Your transfer beneficiaries from the old App for UBA to UBA and UBA to Other Bank transactions will be moved to the new platform once you onboard and you can also add more

When you change your device, you may be prompted to authenticate on the new device, simply proceed with the instructions.
Note: You will be able to add your profile on up to 2 devices for flexibility. You may also delete devices from the manage devices and sessions tab under the settings

Registration

On the new App, the password has some requirements, if your old password obeys these, you can use the same. The PIN code for the new platform is 6digits so the old one will not suffice
The new App allows you to choose your username. You can choose anything you want to use.
The App is just the first step on our revolution process. This platform is going to house all other channels; Web, Leo, USSD etc
Yes. When all the channels are ready, our users will have a true omnichannel experience because they can use the same user details and continue transactions on any channel

To do this, click on the Sign up tab, you will have options to sign up using:

1.UBA debit card
2.Acct Number + securepass
3. Branch Activation code- for in-branch sign up

Other enrollment options will be added in subsequent updates.

The new App allows you to choose your username. You can choose anything you want to use.

Others

Log into your app, click on ‘More’ at the bottom right of the dashboard, click on ‘Product & Services’. Under the Cards segment, Click on ‘Add prepaid card’, Include prepaid card details and validate profile. Your prepaid card has been successfully added. 

In addition to the features you enjoyed on the old app, you can now enjoy features like personal financial management(budgeting & savings goal), rename account, modify language, set low balance alert, inbox messaging, view total and individual balance, Currency converter and others.

Click on the ‘Forgot Password’, enter ‘Username’ and Transaction PIN. Enter Secure Pass Code and new Password. Ensure you follow the password rules. 
You can reset your Pin by clicking on Forgot Transaction pin under More ->settings(after login).
Log into your app, click on ‘More’ at the bottom right of the dashboard, click on ‘Settings’ then ‘Modify Transaction PIN’. Enter your current PIN and set new PIN. 
Log into your app, click on ‘More’ at the bottom right of the dashboard, click on ‘Settings’ then ‘Modify Password’. Enter your old password and new password, ensure password rules are followed and validate with transaction PIN and OTP. 
Log into your app, click on ‘More’ at the bottom right of the dashboard, click on ‘Settings’ then ‘Modify Username’. Enter your new username, confirm username, enter Secure Pass code and transaction PIN.  
You can download UBA secure pass from Google playstore or Apple Store. Include the mobile number linked to your account with prefix ‘234‘ or Internet banking user ID.  Please note that you may need to visit a business office or call CFC lines on +23412808822 or +2347002255822  if you get a prompt stating “user is not eligible for one-time password”
Log into your app, click on ‘More’ at the bottom right of the dashboard, click on ‘Product & Services’. Under the ‘Product & Services’ segment, Click on ‘Request Bank Statement’, select account, where you want the statement to be sent to and duration of the statement. If you select ‘Email’ as the bank statement’s destination, you will receive it in your email address linked to your account. 

The default limit is 200k with pin and 1m with secure pass. To increase your limit up to 5 million, you have to fulfill the e-indemnity on the app.

Log into your app. Click on ‘Transfer’ on the dashboard, select transaction you require the receipt, scroll down and select the ‘As PDF’ if you want it in PDF or ‘As image’ if you want it as an image. 
PFM is a feature that helps you analyze your income and expenses by making use of your financial decisions to give you insights into your spending. The aim is to help you make smarter financial decisions.
You will need to upgrade your profile with your card details or securepass. Kindly proceed to My profile by clicking on the More container to upgrade your profile.
This is a personal financial manager that helps you analyze your expenses and income to give you insights into your spending. The aim is to help you make smarter financial decisions.
You can save by using the ‘Saving goals’ feature. Click ‘Activate’ on the ‘Safe to Spend’ segment. Click on ‘Saving Goals’, Include amount, purpose of savings and then follow prompt. 

As much we want you to see your goals through to the end, you have the option to stop the savings goal and recover your money before the due date. Simply click on the goal and click on the settings icon to edit or delete your savings goal.

You can customize your dashboard, change the theme of the app, set savings goals, open a new account, wave to hide your balance etc.

Thank you for your interest in UBA and our Mobile App. Please visit the Apps stores to rate the App (we expect to have your 5 *****) and state your review to encourage others to also download the app and enjoy its awesomeness.

For additional enquiries, please contact our 24/7 Customer Fulfillment Centre via cfc@ubagroup.com ; 234- 700 2255-822, 234-1-2808-822. You can also send us a message using the inbox feature in the app under More – > Contact us

Basic Tips

  • If you don't receive email notifications, you may sign in to the app to update your email address under 'my profile'
  • Always check to ascertain you have a strong internet connection. You can confirm this by going to fast.com on your browser to view your network speed.
  • Ensure you have the latest build of the app installed due to bugs that may have been fixed in the updated app.
  • Additionally, you can turn on auto-updates for all your apps in your Play Store settings so that way you don't have to check to make sure you're up-to-date with our app.
  • You may contact us via our inbox feature to complaints or make enquiries.
  • If you don't receive our push notifications, please go to your app settings and permit notifications.
  • Ensure you wave your hand just above the sensor to (un)mask your account balance.
  • If your app information isn't updating or a feature is not functioning, you can try to log out and log back in to the app to reset the data.
  • If you encounter any teething challenges, you may uninstall and re-install the app. This will make sure you have a clean install and will refresh the link between the app and your device.

UBA Internet Banking

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Mobile Banking

Transfer to your loved ones using the UBA Mobile App this season and get up to 5GB data.

  • – This promotion will run from 15th April to 15th May 2022.
  • – The offer is available only to the first 120 inactive Mobile App users with the highest transfers on the app within the promo period – 15th April to 15th May 2022.
  • – The winners will be rewarded with the 5GB data bi-weekly and loaded directly to the mobile number on their accounts.
  • – The winners will be selected on a first come first served basis.
Download on the App Store Get it on Google Play
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